Concierge - Level 2

Job Description

Job Description

We are looking for an experienced and service-focused Concierge - Level 2 to support guests, tenants, and visitors at an in-person site in New Jersey. This Contract position is expected to run for 2 months, with the possibility of extension, and will play an important role in creating a welcoming, responsive experience across the facility. The person in this role will handle service-related requests, coordinate reservations and transportation, and provide thoughtful local recommendations while maintaining a detail-oriented presence. This opportunity is well suited for someone who enjoys solving issues independently, communicating with tact, and supporting day-to-day office and property operations.

Responsibilities:
• Welcome guests, occupants, and visitors with a detail-oriented approach that reflects a high standard of service and hospitality.
• Manage incoming requests by documenting details, monitoring progress, and following through to help ensure timely completion.
• Coordinate bookings for dining, transportation, and business or leisure activities based on individual needs and preferences.
• Maintain up-to-date information on local services, restaurants, entertainment venues, and transportation providers to support accurate recommendations.
• Respond to questions, concerns, and service issues with sound judgment, strong communication, and a solutions-oriented mindset.
• Follow building safety, security, and emergency protocols, and alert the appropriate contacts when action is required.
• Provide administrative support to site leadership and assist with operational tasks that contribute to smooth daily service delivery.
• Handle more complex service situations by identifying practical resolutions and helping the team stay aligned with service goals.
• Set a strong example for customer care and workplace conduct while supporting collaboration and consistency across the team.• High school diploma or equivalent, along with 4 years of relevant work experience; previous leadership or shift supervision experience is preferred.
• 2-4 years of experience in concierge services, customer service, front desk support, or a similar client-facing environment.
• Strong working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to explain detailed or sensitive information clearly, professionally, and with discretion.
• Solid understanding of workplace procedures, service practices, and related operational processes.
• Excellent organizational skills with the ability to manage multiple requests and priorities efficiently.
• Proven ability to address escalated issues, resolve complex problems, and maintain a high level of service under pressure.