Service Desk Specialist

Join Our Team at Howard Hanna Allen Tate Real Estate! Position: Branch Services Specialist Location: Boone - Blowing Rock (High Country) Status: Full-Time / Hourly Non-Exempt Manager: Regional Vice President (RVP) Direct Supervisor: Branch Leader Are you organized, tech-savvy, and passionate about helping others succeed? Howard Hanna Allen Tate Real Estate is seeking a Branch Services and Marketing Technology Specialist to join and support the High Country! In this role, you will work closely with the Branch Leader and the VP of Professional Development. In this dynamic role, you’ll provide vital administrative support, drive marketing initiatives, and train agents on essential business and technology tools that empower their success. Essential Job Functions Agent and Branch Support: Process paperwork for agent onboarding, departures, and transfers Assist agents with their paperwork review and completion when onboarding Manage all affiliation paperwork Connect agents with various systems and support teams, including MTS, Mortgage LOs, and Insurance agents. Manage branch supplies, equipment, and workspaces Maintain office calendars and manage floor duty schedules Assist with outgoing/incoming mail and phone call transfers Oversee office purchasing, including office supplies, copier toner, yard signs/sign riders, and directional signs. Coordinate branch logistics, including building maintenance and equipment. Handle shredding services, tech support tickets, and office equipment troubleshooting- assisting the IT department as needed. Ensure proper functioning of the office TV and bulletin boards Assist agents with transaction support, including earnest money and commission check deposits Provide troubleshooting support for agent tech needs (copiers, computers, phones) Manage lockbox check-in/check-out and troubleshoot ordering issues Process earnest money and commission check deposits Company Leadership Support Assist in recruiting packages, managing branch social media posts, and organizing events Coordinate property tours, anniversaries, and monthly recognitions Maintain branch calendars and facilitate agent enrollment paperwork Organize and schedule agent one-on-ones and professional development activities Provide general administrative support to Branch Leaders Facilitate agent training, webinars, and Lunch & Learns Collect Essential Services referrals and manage communication with Essential Services partners. Marketing & Technology Training Train agents (individually and in groups) on HHBH’s Business Generation tools: MoxiWorks (Engage, Present, Promote, Insights) RealScout, Spacio, Percy, Adwerx, Boost, Quantum Digital H-Suite, SkySlope, Testimonial Tree, Agent Website Tools Google Suite (Docs, Sheets, Slides, Drive, Gmail) Promote and assist with brand marketing campaigns and tools Monitor adoption of tools and usage dashboards; follow up with agents as needed Respond to help desk inquiries related to technology and marketing This job description is an overview of the scope of responsibilities and is not an exhaustive list of job tasks and expectations. As our operational initiatives evolve, the duties of this position may change. The comprehensive benefits package includes Medical, Dental, and Vision insurance, a 401 (k) plan, a Health Savings Account, Long-term and Short-term disability plans, paid time off (PTO), Holidays, and more. Qualifications: Associate's degree or 3-5 years of branch operations preferred Proven ability to work well with a varied group of individuals while maintaining a positive and professional manner with all levels of management, agents, and staff in person and in writing. Proficiency in Google Business Suite and other office technologies. Ability to communicate in a clear, concise, and professional manner with all levels of management, agents, and staff, both in person and in writing. Proficiency in managing social media platforms, including Facebook and Instagram. High organizational skills in managing multiple projects simultaneously. Ability to work independently without regular direct supervision. Ability to adjust direction when the situation warrants. If you are a proactive, detail-oriented individual passionate about supporting a dynamic team, we encourage you to apply for the Branch Services and Marketing Technology Specialist position. Join us in creating a more efficient and effective branch environment while offering valuable support to our agents and leadership! About Us We are Howard Hanna Allen Tate Real Estate, the number one real estate company in the Carolinas. As part of Howard Hanna Real Estate Services, we are the #1 family-owned real estate company in the country. Since 1957, we’ve provided homebuyers and sellers with superior service, unparalleled market connections, and deep local expertise. Our mission goes beyond transactions. We are a family-owned, full-service real estate company committed to professionalism among our colleagues, clients, and communities. We are inspired every day to deliver solutions that help navigate complex real estate transactions. Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees. #J-18808-Ljbffr