Membership Support Specialist

Job Description

Job Description

Description:

United Air Temp is seeking a detail-oriented and customer-focused Membership Support Specialist to join our team. This position plays a key role in supporting our customers by managing membership accounts, maintaining accurate records, and providing exceptional customer service. If you thrive in a fast-paced environment, enjoy helping customers, and have strong organizational skills, we'd love to hear from you.

Responsibilities

• Answer inbound calls for the Membership Support Department.
• Respond to customer and internal emails in a professional and timely manner.
• Process customer membership renewals.
• Process membership cancellations in accordance with company policies.
• Register HVAC equipment with manufacturers.
• Enter equipment information into ServiceTitan.
• Enter warranty membership information into ServiceTitan.
• Maintain accurate customer records and account information.
• Assist with additional administrative and departmental duties as assigned.

Qualifications

• Excellent organizational skills with the ability to prioritize multiple tasks.
• Strong attention to detail and accuracy in data entry.
• Ability to work efficiently in a fast-paced environment.
• Outstanding verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently while collaborating effectively with other departments.
• Customer-focused with a commitment to delivering exceptional service.
• Proficiency with Microsoft Office and computer systems.

Preferred Qualifications

• Previous HVAC industry experience.
• Experience with ServiceTitan or similar field service management software.
• Customer service or call center experience.