Medical Assistant / Phlebotomist

Benefits: Health insurance Paid time off Training & development Vision insurance 401(k) matching Dental insurance Employee discounts

ABOUT US

Any Lab Test Now is changing the way people access healthcare by allowing customers to take a more active role in managing their health. Customers can select many of their own laboratory tests without a doctor's order or insurance. We also provide DNA testing, toxicology testing, wellness services, and nutritional injections. Our environment is different from a traditional medical office. We combine healthcare with the service, convenience, and personal attention of a customer-focused retail business. We are looking for a Medical Assistant / Phlebotomist who combines strong clinical skills with the personality and service mindset of a great hospitality professional.

POSITION OVERVIEW

This is a highly customer-facing position that combines clinical care, customer service, consultative sales, and responsibility for the day-to-day operation of the location. Our Medical Assistants / Phlebotomists function as the on-site operators of our locations and are trusted with significant responsibility. In addition to providing clinical services, team members open and close the facility, maintain the appearance and cleanliness of the location, monitor inventory and supplies, complete operational tasks, and help ensure the location runs smoothly throughout the day. You will greet customers, learn what brings them in, explain available testing and wellness services, make appropriate recommendations, collect and process specimens, administer injections, and help ensure customers receive their results accurately and on time. We are looking for someone who is confident drawing blood but who also genuinely enjoys talking with people. Our strongest team members are comfortable building rapport, explaining options, recommending relevant services, and creating an experience that makes customers want to return. If you prefer a traditional medical position with limited customer interaction or limited responsibility outside of direct patient care, this probably will not be the right fit. If you enjoy healthcare, hospitality, sales, and taking ownership of your workplace, you may be exactly who we are looking for.

KEY RESPONSIBILITIES

Perform frequent venipuncture confidently, accurately, and with excellent bedside manner Administer injections and perform other authorized clinical services Greet customers warmly and create a comfortable, professional experience Learn our full menu of laboratory, DNA, toxicology, and wellness services Ask appropriate questions to understand customer needs Explain testing options clearly and make appropriate service recommendations Provide consultative sales without creating a high-pressure customer experience Prepare customers for specimen collection and clearly explain procedures Accurately enter orders and maintain complete patient documentation Process, label, package, and prepare specimens according to established procedures Ensure test results and other customer communications are handled accurately and promptly Take ownership of day-to-day location operations, including opening and closing the facility Maintain a clean, organized, professional, and welcoming facility throughout the day Monitor inventory, restock supplies, and identify items that need to be ordered Complete routine operational and administrative tasks necessary to keep the location running smoothly Work independently and use good judgment when managing customer, clinical, and operational situations Support other company locations as needed

REQUIRED QUALIFICATIONS

Medical Assistant or Phlebotomy certification At least 1 year of frequent, hands-on phlebotomy experience Strong venipuncture skills and confidence working with a variety of patients Exceptional interpersonal and customer-service skills Comfortable discussing services, making recommendations, and participating in consultative sales Strong attention to detail and follow-through Dependable, self-directed, and comfortable working with limited supervision Ability to prioritize multiple clinical, customer-service, and operational responsibilities Ability to work efficiently in a fast-paced environment Reliable transportation and willingness to work at multiple locations when needed Flexible availability, including weekends Strong preference for candidates who are bilingual in English and Spanish

PREFERRED BACKGROUND

Previous experience in hospitality, restaurants, upscale retail, hotels, or another high-touch customer-service environment is strongly preferred. Candidates with experience combining healthcare and hospitality are especially encouraged to apply. Previous experience as a restaurant server, bartender, hotel professional, retail sales associate, or in another service-focused environment can be a significant advantage in #J-18808-Ljbffr Any Lab Test Now