FT Retail Banker

Job Description

Job Description

Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at -us/.

SUMMARY
First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Retail Banker! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!

In this role, you will assist customers by processing transactions in person, by mail, and by night deposit. You will become knowledgeable in identifying customer needs, servicing accounts, explaining financial products, and helping resolve customer issues. You will cross-train to perform retail banking specialist duties, including opening new accounts and setting up direct deposits and retirement accounts. This position requires on-site work.

QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS

To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities necessary for this position.

• High School Diploma or GED completion by the end of your graduating year is required .
• 1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
• Position will begin as a Retail Banker with the intent of promotion to Retail Banking Specialist as skills are mastered.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required .
• Commitment to demonstrating First Security's Core 5 values with customers and coworkers.

HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 (+) hours per week | Monday – Friday 8:00am - 5:00pm | Saturday 9:00am - 12:00pm (typically 1-2 per month) | *Extended working hours may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Process a variety of customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier’s checks, and cashing checks while following all identification and retail policies and procedures.
2. Verify checks, identify counterfeit currency, and review all transactions for accuracy.
3. Identify fraudulent transactions and review concerns with management; become well-informed on new suspicious activities.
4. Complete Currency Transaction Reports (CTR) and Suspicious Activity, Identity Theft, and Red Flag (SIRF) as needed. Report any suspicious or fraudulent activity to the Bank Secrecy Act Officer.
5. Maintain and balance cash drawers, process vault currency, process proof work accordingly, manage coin and currency supplies, and assist with night, mail, and ATM deposits; balance the ATM and main vault as needed.
6. Inform management of any problems, concerns, or outages. Assist with research and help resolve discrepancies.
7. Complete special requests such as redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.
8. Maintain security through proper opening/closing and vault procedures.
9. Promote bank products, refer customers when necessary, and provide support to internal staff and management. Deliver quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.
10. Protect all customer information and bank operations through strict confidentiality.
11. Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
12. Maintain reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
13. Attend various retail training classes and perform additional duties as assigned by management.

Upon successful training of duties listed above:

Develop the specialized Retail Banking Specialist skills necessary to acquire experience in additional retail services:

1. Build consumer and business customer profiles as needed.
2. Process debit card requests and handle debit card disputes.
3. Assist customers with account updates, including name and address changes, identification updates, maintenance issues, reconciliation, and complaints.
4. Opening/Closing Accounts.
5. Obtain training and become proficient in executing wire transfers.
6. Order checks and exchange foreign currency.

SUPERVISORY RESPONSIBILITIES: None.

SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.

PHYSICAL DEMANDS
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 25 pounds.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.