Infrastructure Analyst- FT- Days- Technology Operations

Infrastructure Analyst- FT- Days- Technology Operations - 21067 US:TX:Edinburg | INFORMATION TECHNOLOGY | Full Time Posted 3 days ago Description DHR Health - US:TX:Edinburg - Days Summary: The Infrastructure Analyst is responsible for supporting desktop and mobile device hardware and software to ensure end-users can accomplish their daily tasks. This position monitors the ticket queue and handles requests and incidents promptly based on priority. Support is provided in person or remotely. Candidates must have strong interpersonal skills and the capacity to analyze user problems/requirements and make the best recommendations to satisfy the end-users needs. Candidates must possess the ability to quickly determine the cause of an issue and use their best judgment to elevate issues to the appropriate team(s) for resolution. Support Technicians play a key role in building and maintaining customer relationships. POSITION EDUCATION/ QUALIFICATIONS : High school diploma/G.E.D. required Associates degree in a related technical discipline preferred JOB KNOWLEDGE/EXPERIENCE : 2+ years of recent computer troubleshooting experience in an enterprise environment Must possess advanced knowledge and a minimum of two (2) years’ experience supporting and troubleshooting highly complex computer and data network systems Solid experience in servicing desktop, laptop, phone, mobile device hardware, and printers Strong software and hardware troubleshooting skills Working knowledge of remote connectivity software such as RDP, Citrix, and VPN clients Experience with Active Directory: user rights, user administration, and security Experience with Organizational Units management, groups, and permissions Experience with Microsoft Exchange environments Experience working with and troubleshooting Microsoft Windows 7 and 10 Professional operating systems Experience working with and troubleshooting Microsoft Office Suite #J-18808-Ljbffr DHR Health