Technical Support Representative I

Phantom Staffing

Technical Support Representative IChelmsford, Massachusetts, United States Or refer someone Job Openings Technical Support Representative IJob SummaryThe Technical Support Associate is responsible for tier 1 customer and Sales Team Support.Essential FunctionsProvide tier I technical support functions including, but not limited to:Provide support for technical and clinical inquiries related to products via telephone, E-Mail and/or Fax on a daily basisFollow up to inquiries, and ensures satisfactory customer resolutionFollow departmental processes and proceduresAccurate entry of customer reported complaint details into claim tracking systemOccasional on-call phone support for evening and weekend emergenciesParticipate in internal process documentation creation and verificationPerforms departmental receiving/shipping as requiredStays current with system information, changes and updatesResearch required information using available resourcesRequired/Preferred Education and Experience2-year degree/certificate in electronics/biomedical preferred orEquivalent experience required2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry. requiredKnowledge, Skills and AbilitiesGood customer follow up skillsPractical experience with Microsoft Office productsDemonstrated self-starterCreative problem-solving skills, attention to detail and well organized

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Technical Support Representative I in Chelmsford, MA vacancy

IT Service Desk Technician II
$27.93 - $36.64 per hour
...Level 2) to provide both IT and Operational Technology (OT) support to non‑technical end‑users in a fast‑paced, manufacturing or industrial... ...hardship on the Company. Please inform the Company’s personnel representative if assistance is required for the application process....
Suggested
Hourly pay
Permanent employment
Local area
Remote work
Materion Corporation
Westford, MA
12 hours ago
Business System Analyst
...cross-functional stakeholders , delivering innovative solutions, resolving production issues, and guiding system enhancements to support business growth. Key Responsibilities Act as the functional SME for D365 Finance & Operations with focus on R2R areas...
Suggested
Contract work
Remote work
Weekend work
3B Staffing LLC
Lowell, MA
4 days ago
Technical Support Specialist
...our customer service. We are a trusted supplier and provide our customers with high-quality solutions. Job Summary: The Senior Technical Support Specialist will lead advanced technical aspects of post market activities for all company products worldwide meeting and/or...
Suggested
Work at office
Remote work
Worldwide
Amtech
Westford, MA
2 days ago
Technical Support Specialist
...Technical Support Specialist Under the direction of the AVP – Technology Operations, the Technical Support Specialist provides employee help desk support services and supports branch and employee equipment needs. Essential Functions & Responsibilities Provide hardware,...
Suggested
Local area
Jeanne D'Arc
Lowell, MA
2 days ago
IT Support Specialist
...Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate...
Suggested
Apprenticeship
Worldwide
Shift work
US Navy
Lowell, MA
3 days ago
Senior Analyst, Procurement Data & Analytics
$90k - $110k
...suppliers, commodities, and sites to surface savings opportunities and support cost reduction initiatives Translate complex, multi-system data... ...into actionable business insights and communicate them to non-technical stakeholders Preferred Qualifications Experience with...
Minimum wage
Ongoing contract
Full time
H1b
Local area
Remote work
Worldwide
ZOLL Medical Corporation
Chelmsford, MA
2 days ago
Field IT & Telecom Technician - Flexible Schedule & Travel
...INDUSTRIES is looking for skilled I.T. or Telecom technicians in Lowell, Massachusetts. This hands-on role covers a wide range of technical tasks including OS installations, structured cabling, and telecommunication work. Candidates must have at least one year of relevant...
Flexible hours
Hardy Industries Inc
Lowell, MA
1 day ago
Now Hiring IT and Telecom Field Technicians
...Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing... ...a 66‑block. Job Responsibilities Perform a wide range of technical tasks including: OS installations, hardware diagnostics, and software...
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Lowell, MA
3 days ago
Business Analyst
...They must be able to clearly communicate in the language of the business to internal customers while simultaneously communicate technically with the development and architecture teams. Job Duties: Elicit requirements using interviews, document analysis, requirements...
Careers Integrated Resources Inc
North Billerica, MA
4 days ago
Senior HPC Support Engineer, InfiniBand - NVLink
$108k - $172.5k
...best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work.... ...primary point of contact for our customers; assisting them with technical questions, debugging and resolving their issues. As a member of...
Full time
Work experience placement
Nvidia
Westford, MA
2 days ago
Senior SAP/IT Business Analyst - R2R
$127k - $147k
...all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to... ...analysis, creating detailed functional specifications, reviewing technical specifications, preparing use case scenarios and test scripts,...
Permanent employment
Full time
Internship
Work at office
Local area
Remote work
Watts Water Technologies
Andover, MA
22 hours ago
ServiceNow Software Asset Management (SAM) Analyst
...documentationAnalyze usage and licensing data to identify cost optimization opportunities (e.g., reclamation/re-harvesting, downgrades) and support license utilization improvementsSupport software request, approval, and fulfillment workflowsIntegrate SAM with discovery and...
Minimum wage
Full time
Work experience placement
Local area
Teledyne FLIR
Hudson, NH
4 days ago
Business Analyst - Data Integration and ETL
$80k - $140k
...Integration and ETL Summary Looking for a Business Analyst, AVP to support data integration and ETL capabilities, with a focus on... ...and the ability to bridge business users, Product Owners, and technical teams. The candidate should be comfortable working with financial...
Full time
Temporary work
Flexible hours
State Street Bank
Burlington, MA
4 days ago
Sr. Finance Business Analyst - Fusion Cloud
$125k - $165k
...help with implementation and production support. The role requires application... ...the development team in reviewing the Technical Design, validating to ensure the development... ...DemandsThe physical demands described here are representative of those that must be met by an...
Minimum wage
Ongoing contract
Full time
H1b
Local area
Remote work
Worldwide
ZOLL Medical Corporation
Chelmsford, MA
22 hours ago
Business Analyst with Investment Ops or Fund Accounting Experience
Attention Investment Operations/Fund Accounting Experience - Train to be a Business Analyst IMP Consulting is a high-profile consulting company north of Boston serving the investment management industry. As a direct result of the quality of the consulting product that ...
Work at office
I.M.P.
Chelmsford, MA
12 hours ago
Parts Specialist
$15 - $20 per hour
...The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply. ESSENTIAL JOB FUNCTIONS...
Hourly pay
Minimum wage
Local area
Flexible hours
O'Reilly Automotive Stores
Lowell, MA
2 days ago
Business Systems Analyst
...Resources to request such an accommodation. The individual should specify what accommodation is needed to perform the job and submit supporting documentation explaining the basis for the requested accommodation, to the extent permitted and in accordance with applicable law...
Work at office
Local area
Senko Advanced Components
Dunstable, MA
3 days ago
Senior SAP/IT Business Analyst - R2R
...The Senior SAP/IT Business Analyst – R2R is responsible for supporting and optimizing the end-to-end Record-to-Report (R2R) business... ...serves as the primary liaison between business stakeholders and technical teams, ensuring successful SAP implementation, system integration...
Vets Hired
Andover, MA
8 days ago
Technical Support Associate
$19.54 - $28.97 per hour
...firm and the agility of a regional team, giving you the tools, support, and community you need to grow throughout your career. Whether... ...HUB International. We currently have an opportunity for an Technical Support Associate to join our Commercial Lines team in our...
Contract work
Work experience placement
Internship
Work at office
Local area
Flexible hours
HUB International
Wilmington, MA
4 days ago
IT Support Analyst
$60k - $100k
A Day in Your Life at MKS: As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services Americas. You Will Make an Impact By: Responding...
Permanent employment
Work at office
Local area
Visa sponsorship
Work visa
Relocation package
Weekend work
MKS Instruments
Andover, MA
3 days ago
Practice Support Assistant
$18 - $32 per hour
...together. Positions in this function perform advanced Practice Support Assistant duties with a high level of autonomy and competency.... ...transportation Preferred Qualifications: Proven solid technical proficiency in Microsoft Office, scheduling software and...
Hourly pay
Minimum wage
Full time
Temporary work
Work experience placement
Work at office
Local area
Monday to Friday
UnitedHealth Group
Chelmsford, MA
1 day ago
IS Applications System Analyst, Senior
...seeking an IS Applications System Analyst, Senior to join our team. The Senior Application Systems Analyst provides analytical and technical support for software systems used throughout the Health Center, ensuring users have access to accurate, timely, and meaningful data....
Work at office
GLFHC
Methuen, MA
more than 2 months ago
Technical Support Specialist
$80k - $95k
...Werfen Technical Support RepresentativeProvides troubleshooting and assistance to customers and Werfen field personnel in a call center environment. This includes support on Werfen product usage and function, technical questions, instrument performance, instrument capabilities...
Work experience placement
Work at office
Shift work
Weekend work
Werfen
Bedford, MA
3 days ago
Engineering Business Analyst - (HYBRID)
$107.5k - $204.5k
...Analyst. The successful candidate will support Engineering Product Team Leads, Control... ...Knowledge and skills within a specific technical or professional discipline with understanding... ...provided is a good faith estimate representative of all experience levels. RTX considers...
Contract work
Temporary work
Work experience placement
Remote work
Flexible hours
Raytheon
Tewksbury, MA
2 days ago
Senior Engineering Business Analyst
$101k - $138.6k
...delivers the tools, processes, and data that enable Symbotic's Engineering organization to plan, execute, and report on its work in support of the engineering P&L. We partner closely with Engineering, Finance, Supply Chain, and Operations to deliver the labor forecasting...
Full time
Work at office
Symbotic
Wilmington, MA
2 days ago
Technical Analyst - AEDT (All Levels)
...resolving airport environmental challenges, supporting over 200 airports worldwide with noise... ...compliance. We are seeking Technical Analysts at multiple experience levels... ...workshops and knowledge-sharing activities. Represent HMMH in technical forums, conferences,...
Remote work
Worldwide
HARRIS MILLER MILLER & HANSON INC.
Burlington, MA
more than 2 months ago
Network Administrator, Senior Analyst, ONSITE Andover, MA
$68.9k - $131.1k
...networking technologies and practices to support multiple program Local Area Networks (... ...guides and processes/practicesReview Technical Security Controls with minimal supervisionMonitor... ...provided is a good faith estimate representative of all experience levels. RTX considers...
Temporary work
Work experience placement
Work at office
Local area
Remote work
Relocation
Flexible hours
Raytheon
Andover, MA
1 day ago
Sr. SaaS Onboarding Technical Analyst, AVP
$90k - $157.5k
Job DescriptionSaaS Onboarding Technical Manager Charles River Development is an award-winning provider of software and services to the... ...and technical staff position responsible for managing and supporting all aspects of production Charles River IMS systems for multiple...
Full time
Temporary work
Flexible hours
State Street Bank
Burlington, MA
4 days ago
Technical Business Analyst
...Data, and more. Position Summary Zappix is seeking a highly skilled and detail-oriented Technical Business Analyst to join our team. As the Technical Business Analyst, you will support the sales team during sales processes, collaborate with various stakeholders (...
Full time
Zappix
Burlington, MA
1 day ago
IT Support Specialist
$22 - $26 per hour
...Job Summary & Responsibilities IT Support Specialist Location: Wilmington Branch | Schedule: Onsite Monday-Friday 7 am - 4:30 pm | Compensation... ...and written communication skills — ability to support non‑technical users effectively Genuine customer service instinct and a calm,...
Remote work
Relocation
Monday to Friday
Socket
Wilmington, MA
22 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Representative I. Be the first to apply!