Technical Support Representative I

Phantom Staffing

Technical Support Representative IChelmsford, Massachusetts, United States Or refer someone Job Openings Technical Support Representative IJob SummaryThe Technical Support Associate is responsible for tier 1 customer and Sales Team Support.Essential FunctionsProvide tier I technical support functions including, but not limited to:Provide support for technical and clinical inquiries related to products via telephone, E-Mail and/or Fax on a daily basisFollow up to inquiries, and ensures satisfactory customer resolutionFollow departmental processes and proceduresAccurate entry of customer reported complaint details into claim tracking systemOccasional on-call phone support for evening and weekend emergenciesParticipate in internal process documentation creation and verificationPerforms departmental receiving/shipping as requiredStays current with system information, changes and updatesResearch required information using available resourcesRequired/Preferred Education and Experience2-year degree/certificate in electronics/biomedical preferred orEquivalent experience required2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry. requiredKnowledge, Skills and AbilitiesGood customer follow up skillsPractical experience with Microsoft Office productsDemonstrated self-starterCreative problem-solving skills, attention to detail and well organized

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