Sr. Manager - Resource Management

Company DescriptionHi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people -with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.Job DescriptionAs a Sr. Manager - Resource Management, your primary responsibility is to leverage your exceptional project management and people skills to promptly deliver high-quality staffing solutions including the management, fulfillment, and reporting of day-to-day staffing requests. You’ll effectively balance multiple high-priority assignments while developing partnerships across the business to provide the highest level of customer service.You will collaborate with discipline leads to ensure target utilization of regions, understand current and predict future client resource needs, deliver reporting to project teams, lead status calls, work with team/project leadership to identify staffing gaps, and support the VP of Resource Management for any matter relating to resource management.About the Role:Maintain team utilization targets and effectively pool and utilize resources from multiple officesOversee the direction, fulfillment, and reporting of day-to-day staffing requests with support from Capacity PartnersContribute to reporting for utilization trends and forecastsInitiate and manage staffing requests for both full time and contracting resourcesMaintain and communicate key information to Capacity Partners about current projects, pipeline and resource forecast and provide daily job status updates to team membersMaintain an inventory of core skills and track team members’ skills by proficiency, frequency, and context of useLead weekly staffing meetings and ad hoc meetings as neededMaintain an inventory of core competency skills and track individual skills by proficiency, frequency, and context of use Drive collaboration, promote smooth workflow, and maintain open communication between industry teams, ensuring workflow progresses efficiently and projects/staff are shifted as neededAssist staff members with career development by coordinating team member development plans, coaching, and mentoring with their managers and capability leadsUtilize an understanding of resource competencies, skillsets, and interests in order to make informed, effective staffing decisionsServe as a change manager and evangelist by identifying resourcing opportunities to optimize business and resource alignment as well as by partnering with key stakeholders to champion resourcing change initiatives through persistent and consistent communication and messagingQualifications6-9 years of process-focused resource management/staffing/workforce planning experience, preferably within an advertising agency or consulting environmentExperience staffing Media with skill sets; Paid & Owned Strategy, Search and Programmatic. Creative and Data experience is a plus.A deep understanding of the blend of art and science that makes up resource managementRelationship management and influencing skillsExcellent Excel skills (pivot tables, filtering, and sorting, etc.)Excellent communication skills — written and verbal/presentationAbility to take complex issues or situations and present them in a simple and easy to follow mannerOutstanding organizational awareness and change management skillsKnowledge of process improvement and facilitationExperience as a staffing manager in a consulting environment with rapidly changing project needsConfident, assertive (but tactful) communication stylePrior management experience is a plusDetail-oriented working style with a strong business focusOutstanding organization and multi-tasking skillsService-oriented attitude (flexible, personable, approachable)Excellent negotiation and leadership skills operating with absolute professionalism and confidentialityAbility to prioritize workload and delegate to other operations team membersAbility to provide and receive feedback in a constructive mannerAdditional InformationAs part of our dedication to an inclusive and diverse workforce, Sapient Corporation is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io or you may call us at View phone number on click.appcast.io.REFNA222478SummaryType: Full-timeFunction: Strategy/Planning