Field Application Engineer
Full-time
Chengdu Xinchou Niu Technology Co., Ltd.
Responsibilities
- Technical Support: Provide pre-sales and post-sales technical support to customers. Assist in understanding product specifications, features, and applications.
- Customer Interaction: Engage with customers to understand their technical requirements and challenges. Offer solutions and recommendations based on the company's products or services.
- Training: Provide training sessions for customers, sales teams, and distributors. Ensure that end-users have a clear understanding of product functionality.
- Troubleshooting: Investigate and resolve technical issues or challenges faced by customers. Collaborate with the engineering team to find solutions.
- Collaboration: Collaborate with internal teams, including sales, marketing, and engineering, to address customer needs and provide a seamless customer experience.
- Product Knowledge: Develop and maintain in-depth knowledge of the company's products, technologies, and industry trends.
- Technical Documentation: Create and update technical documentation, including manuals, application notes, and technical guides.
- Project Management: Manage technical aspects of projects, ensuring successful implementation and customer satisfaction.
- Post-Sales Support: Continue to provide support after product sales, ensuring ongoing customer satisfaction and addressing any additional needs.
Vacancy posted more than 2 months ago
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