Contents Project Manager

Job Description

Job Description

Dalworth Restoration is seeking a Contents Project Manager to join our team in Euless, TX.

At Dalworth Restoration you’ll find not just a job, but a career with purpose and growth. If you’re looking for a place where your contributions are valued, your career is supported, and your work makes a difference, we would love to have you on our team.

Summary:

The Project Manager- Contents will lead the restoration process for customers’ homes and businesses, including damage mitigation, packing, cleaning, restoring, and moving belongings back. This role requires hands-on involvement in varied work environments, combining strong project management skills with compassion and dedication to delivering outstanding customer service throughout the restoration journey.

Key Responsibilities:

• Respond to property damage emergency calls promptly.
• Plan, organize, and lead a team by assigning project specifications to technicians.
• Conduct cost analysis and estimates for residential and commercial projects using Xactimate and Contents Track Software.
• Build and maintain professional client relationships, providing compassionate service to a diverse customer base.
• Efficiently manage and maintain detailed records for all projects.
• Ensure timely completion of projects within committed deadlines.
• Monitor and control project expenditures.
• Maintain high levels of customer satisfaction throughout all project phases.
• Promote and demonstrate strict adherence to company safety policies and procedures.
• Uphold integrity and professionalism toward both the company and customers.
• Perform additional duties as assigned.

Qualifications and Requirements:

• Minimum of two years’ hands-on experience in the restoration industry, preferably with exposure to both residential and commercial projects.
• Proven track record managing contents restoration projects, including packing, cleaning, inventory management, and coordinating logistics for moving items.
• Experience using industry-standard estimating software such as Xactimate and Contents Track is highly preferred.
• Demonstrated ability to lead and supervise teams in fast-paced, dynamic environments while maintaining quality and safety standards.
• Familiarity with insurance processes, documentation, and compliance requirements related to property restoration is an advantage.
• Strong background in customer service within restoration or related fields, with a focus on empathy, communication, and problem-solving.
• Experience working in physically demanding environments, including construction or restoration sites, with knowledge of safety protocols.
• Valid Driving License and pass a MVR check in accordance with company policies
• Must be able to pass a background check in accordance with company policies
• Must be able to pass a drug screen in accordance with company policies

Physical Requirements/Working Conditions:

• Ability to lift and carry objects weighing up to 50 lbs regularly.
• Capable of standing, walking, bending, kneeling, and climbing ladders frequently throughout the workday.
• Comfortable working in various environments, including confined spaces and uneven terrain.
• Must be able to wear personal protective equipment (PPE) such as gloves, masks, and safety glasses.
• Physical stamina to work long hours, sometimes outdoors or in non-climate-controlled environments.

Work Environment:

• Primarily field-based work at residential and commercial restoration sites.
• Exposure to dust, debris, odors, and occasionally hazardous materials requiring adherence to safety protocols.
• Work may be performed indoors or outdoors in varying weather conditions.
• On-call availability means responding to emergency situations outside normal business hours.
• Collaborative team environment requiring effective communication with clients, technicians, and other stakeholders.

Salary: $65,000 plus uncapped commission

Benefits:

• Medical, Dental, Vision, & Life Insurance
• HSA and FSA
• Unlimited PTO
• Company paid sick time
• 6 Company paid holidays plus 1 floating holiday
• 401k with up to 4% company match
• Weekly pay