System Analyst

The Systems Analyst provides end user support for hardware, software, peripherals, and networking. Light project work of PC or device setup as well as onsite service calls will be required as well. Note: Additional Duties may be assigned to this role and position at any time.The duties assigned would be targeted toward the applicants experience or with training/guidance new opportunities at Krueger. Responsibilities & Duties: Provides technical support via phone or email (via PSA ticketing software) to remote users. Investigates and resolves user issues. Troubleshoots software, hardware, and network issues. Provide technical onsite support as required and necessitated by client requirements. Assists users and provides support for computers/peripherals. Works with our Purchasing Department to order, track and then image and deploy new machines. Maintains ticket documentation via our PSA software ensuring timely resolution of problems. Responsible for documentation for client system maintenance following procedures and guidelines at KCI. Collaborates with other internal and external IT departments (such as a client IT department, our internal networking department, etc.) to restore service and/or identify problems. Assists in the purchase of PC’s and PC components. Documents solutions to problems and recommends fundamental changes to systems configurations to prevent issue reoccurrence. Provides feedback on problematic trends and patterns in technical support to team lead or supervisor. Handles incoming client calls including service dispatching, tracking, and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries. May provide support and backup for other areas of the business. Includes participation in rotating on-call rotation of 24-hour support line. Performs daily timesheet data entry. Communicate directly with clients regarding delays, reschedules, issue resolution or issue escalation. Accurately and promptly enter ticket information and documentation. Performs other duties and responsibilities as requested or required. #J-18808-Ljbffr Krueger Communications, Inc.