Member Service Representative-2

Member Service Representative II

Are you tired of the daily grind and want to start a career where you can truly make a difference?

At Air Academy Credit Union our Member Service Representatives (MSR's) are our frontline heroes who make a difference in our members' daily lives. As an MSR II, you build relationships with our members and help their dreams become a reality by providing custom caring solutions.

Recognized as a Gazette Best Workplace since 2017, we're committed to improving the lives of our members and communities by doing what is right, not what is easy. We want to exceed the expectations of anyone who comes our way by providing custom, caring financial solutions. With assets over $819 million and over 43,000 members, we walk alongside our members on their financial journey. Their goals are our goals and building stronger communities is what we do. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs.

Job Responsibilities:

• Provide comprehensive financial services to AACU members, including consumer loans and cash transactions.
• Promote and cross-sell credit union products such as checking and savings accounts, loans, certificates of deposit (CDs), and credit cards.
• Originate and process consumer loans , including credit reviews, application submissions, and loan maintenance.
• Handle complex account maintenance tasks, such as joint removals, fraud transfers, and closing member accounts.
• Assist members with electronic banking and promote credit union electronic delivery channels, including smartphone and tablet applications.
• Conduct branch audits and actively participate in branch and credit union events to engage with the community.
• Maintain professional and courteous service to internal and external customers, adhering to AACU's core values of Responsibility, Education, Inclusiveness, and Growth.
• Oversee daily branch operations in the absence of the Branch Manager and ensure compliance with internal policies and federal/state regulations.

Core Competencies:

• Member Focused Our members are our number one priority and serving them with a sense of urgency is our primary focus.
• Patient Investing time to build rapport and develop a detailed and personalized approach to achieve financial wellness.
• Compassionate Uses active listening to work alongside our members while creating a positive and encouraging environment.
• Adaptable Ability to change gears quickly to meet the member's needs.
• Decisive Acting with confidence and providing clear solutions and goals when helping membership.

Job Requirements:

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Availability to work branch hours as needed including scheduled Saturdays.
• Ability to educate and promote credit union products and services.
• Meets or exceeds individual and branch goals for referrals and closed sales.
• Must have a valid driver's license and reliable transportation.

Pay Information:

The pay ranges represent the low and high end of the base salary range for this position. This position is eligible for incentives based on overall performance.

Grade Value 800: $20.50 - $24.10/hour

Training Information:

Three weeks of paid training begins September 14th at our Corporate Headquarters in Colorado Springs. Training will be held Monday-Friday, 9:00 am to 5:00 pm, which includes one week of on-the-job training between two weeks of classroom training.

We love our family-like culture here at AACU. Our full-time employees enjoy a great benefits package, including paid sick and vacation days, comprehensive medical, dental, and vision plans, along with an outstanding 401K plan. Additionally, full-time employees are eligible for our tuition reimbursement program after 90 days of employment and we'll assist you with your professional goals. Join our team and be a part of a company whose members' and employees' dreams are our passion.

AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks. AACU uses E-Verify to check that new hire documents are valid and fully authorized to work in the U.S. as required by federal law.