SPORTSBOOK/KENO SUPERVISOR

Job Description

Job Description

Core Values & Expectations:

• Treat all other co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
• Always be honest. Admit mistakes, learn from mistakes, and move forward. 
• Demonstrate an ability to accept constructive criticism and guidance from supervisors.
• Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
• When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.

Major Responsibilities/Activities:

• Monitor guests and employees during sports and keno wagering.
• Greets guests in friendly, courteous and professional manner.
• Monitors customer transactions.

• Educates Team Members and players on the proper rules and procedures.
• Inputs betting information correctly into computer.
• Verifies winning tickets for guests.
• Accepts money and gives ticket and change to guests.
• Maintains and updates the betting sheets.
• Adheres to gaming commission regulations, company and departmental policy, applicable tribal, state and federal laws.

• Ensures all cash handling and exchange procedures are followed.
• Motivates and manages a culturally diverse Sportsbook staff.
• Trains Sportsbook Writer/Cashiers and evaluates job performance.
• Monitors betting activity, protects the Sportsbook tills, the playing public and the casino’s assets.
• Initiates and supervises Sportsbook bets and resulting pay outs.
• Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31), for the Sportsbook Department.
• Rates Sportsbook customer play and identifies high dollar action.
• Settles customer disputes at the Sportsbook desk.
• Performs basic administrative duties as assigned by the Sportsbook Shift Manager and Director of Table Games.
• May assume a Sportsbook Writer duties, as necessary.
• Calculates winnings to verify payment made by desk staff.
• Performs other duties as assigned.

Minimum Requirements:  

• Preference is given to qualified Santa Ana Tribal Members.
• Associate Degree or four years’ experience in similar position with a minimum of two years Sportsbook or similar casino experience may be substituted.
• Supervisory experience preferred.
• Excellent interpersonal, customer service and communication skills.
• Bi-lingual and multi-cultural experience preferred.
• Computer proficiency with Microsoft Word and Excel software.

• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.

• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintains a strict level of confidentiality regarding company information.
• Strong numerical or statistical aptitude. 
• Strong mathematical skills.
• Proven ability to provide outstanding customer service.
• Pleasant, polite manner for dealing with the public as well as staff.
• Good customer service, verbal and written communication skills. 
• Display strong verbal and written communication skills
• Proven ability to handle conflict situations
• Proven ability to multi-task in a high energy, customer-oriented environment
• Strong knowledge of major American and international sports including teams, players, and statistical performance

Essential Physical Functions:

The essential physical functions described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear.
• Must be able to work various hours, as needed, including weekends and holidays.
• Must present self in a well-groomed, professional appearance. 
• The employee must be able to lift up to 25 pounds.
• Must be able to handle stress effectively.
• Stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks and hears.
• Must be able to walk and stand for extended periods of time
• Must be able to work at a fast pace and in stressful situations.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used

• Traditional Office equipment. 
• Self Service Betting Terminals

• Smartphones, computers, timeclocks, and all other equipment assigned to the position.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.