Loan Servicing Assistant

Loan Servicing Assistant

Los Angeles, California, United States, Phoenix, Arizona, United States

Arixa Capital is a leading private real estate lender and alternative investment manager with over $8 billion in originations completed since inception and a servicing portfolio exceeding $2.5 billion as of March 31, 2026.

We're more than a lender. Our vertically integrated platform allows us to manage every step of the loan process in-house, ensuring speed, reliability, and an exceptional experience for our clients. Backed by a substantial balance sheet, top-tier institutional partners, and a talented operations team, we're positioned for continued growth and innovation.

At Arixa, our culture is one of our strongest assets. We foster a positive, collaborative, and high-performing environment where team members are empowered to grow, take ownership, and make an impact. Our team thrives on solving problems, celebrating wins, and driving results—together.

We've been named to the Inc. 5000* list of fastest-growing private companies for three years running, and we're just getting started.

Arixa is one of the most respected and visible private real estate lenders in the Western U.S. We leverage our substantial balance sheet, world class institutional partners and a full-service lending platform to provide exceptional service to our clients – primarily real estate investors and developers. Our borrowers acquire, renovate, and develop residential and commercial projects from $250,000 up to $10 million. We make our own internal credit decisions, ensuring that loans fund quickly, and we handle all loan functions through our proprietary technology infrastructure backed by an experienced operations team.

This position will have exposure to the entire servicing process and this will be a great opportunity to learn and take on new responsibilities over time. We seek someone who is intellectually curious, holds themselves to high standards and can thrive in a high-achieving, fast paced culture.

Summary of Primary Duties and Responsibilities

The Servicing Assistant is an LA-based or PHX-based position on a hybrid schedule with at least two (2) days in-office. This position will report to the Servicing Manager. While not an exhaustive list, the Servicing Assistant will be responsible for:

• Update Salesforce with loan information and tracking.
• Monitor insurance expiration dates and renewals and work with our third-party vendor to ensure all properties are properly insured.
• Assist with Loan Servicing by inputting new loans into the servicing software, processing payments, creating statements, and following up with borrowers on late payments as needed.
• Must pass the notary exam within the first ninety days of employment
• Electronically deposit checks and book into the servicing software.
• Assist with drafting and recording reconveyance documents.
• File and scan real estate loan documents.
• Provide support to other team members as needed.
• Adhere to all applicable compliance and private lending regulations.
• Other duties as assigned.

Education and Experience

• BA/BS degree preferred.
• Previous mortgage or real estate experience required (2+ years).
• 2+ years of relevant professional office experience required.
• Excellent verbal and written skills, collaborative in nature.
• Exceptional interpersonal skills, operating with unquestioned integrity.
• Strong problem solver, focusing on appropriate outcomes for the business, clients, and investors.
• Detail oriented, and highly organized.
• Strong Microsoft Office and Salesforce skills.

Compensation

This position is non-exempt full-time, with Pay Range: $27-37/hour plus discretionary bonus potential

Benefits

• Annual discretionary bonus program.
• Medical, dental and vision insurance.
• 401K with Safe Harbor contribution.
• Two weeks (ten days) paid time away excluding sick time.
• Six sick days.
• Ten paid holidays
• One floating holiday.

Note: This is not an all-inclusive list. The Servicing Assistant will be involved and participate in related business matters and duties as assigned. Arixa is an 'at-will' employer.