Senior Escalation & Quality Assurance Lead

Keurig Dr Pepper in Frisco, TX is seeking a Senior Escalation Specialist to lead the intake and resolution of escalated consumer complaints, ensuring timely and satisfactory outcomes. This role requires strong leadership in escalation and complaint management and a proactive approach to customer advocacy. You will partner with Legal, Quality, and Brand teams, mentor call center agents, and drive process improvements using data analysis to enhance customer experience and protect brand integrity. #J-18808-Ljbffr Keurig Dr Pepper Inc.