Technical Support Specialist 2

Becton Dickinson & Co

Technical Support Specialist 2 provides advanced troubleshooting and customer escalation support for BD's Medstation systems, with a focus on ES 1.1x upgrade implementation. This limited-term role, anticipated through June 2028, requires resolving complex technical issues, coordinating with field service teams, and maintaining regulatory compliance across multiple U.S. locations.

Responsibilities

Answer inbound calls, callbacks, and escalations on the ES 1.1x channel using phone and email
Troubleshoot and resolve complex, time-sensitive customer issues and site downtime incidents
Coordinate with cross-functional ES 1.1x upgrade team and dispatch cases to field service technicians
Identify technical trends, maintain case documentation in Salesforce, and provide customer progress updates
Ensure regulatory compliance specific to ES 1.1x remediation and continuously expand product knowledge

Requirements

Bachelor's degree in Computer Science or Electronic Technologies, or 3+ years equivalent experience
2+ years Microsoft SQL experience with query writing and data analysis capability
SSIS (SQL Job) exposure or hands-on experience
SQL Reporting proficiency
Intermediate knowledge of BD products and hospital IT environments
Ability to communicate complex technical systems to non-technical audiences
Working knowledge of Windows OS and pharmacy workflow systems

Apply

Vacancy posted 8 days ago

Similar jobs that could be interesting for youBased on the Technical Support Specialist 2 in Minnesota vacancy

Technical Support Specialist 2
$66.77k - $106.7k
...be based on the eligibility requirements as determined by the BD Total Rewards policy ** Purpose The purpose of the Technical Support Specialist 2 (TSS-2) is to assist in resolving complex, time-sensitive, and high-risk issues, including customer escalations, site...
Suggested
Hourly pay
Work at office
Remote work
Work from home
Home office
Flexible hours
Shift work
BD
Minnesota
9 days ago
Help Desk Technician - Tier 2 (MSP)
$60k - $75k
...ownership. Weprovide executive-level, white-glove support. Opening Solvere One has an open position for a Help Desk Technician, Tier 2, to provide support from our Dulles,... ...agreements. Create detailed technical documentation for resolutions of issues....
Suggested
Full time
Work at office
Local area
Remote work
Solvere One LLC
Virginia, MN
1 day ago
Technical Product Support Specialist
$65 - $75 per hour
...Product Support SpecialistGrand Rapids, MN Aftermarket Sales & ServiceThe Product Support Specialist is responsible for full product support functions on all machines manufactured... ...Qualifications:Education and Experience:2-year Technical Diploma or Associate's Degree in related...
Suggested
Full time
Temporary work
Local area
Monday to Friday
ASV Holdings, Inc.
Grand Rapids, MN
1 day ago
Senior Netsuite Specialist 2, Information Technology Technical Support & Maintenance
$130k - $160k
...challenges, leaping beyond the status quo, advancing our mission and making our One Team culture thrive.Join us as a Senior Specialist 2, IT Technical Support & Maintenance, and you’ll be part of a culture that welcomes diversity, thinks differently to solve problems, works...
Suggested
Full time
Halozyme Therapeutics
Minnetonka, MN
1 day ago
IT Help Desk Technician
...motivated and customer-oriented Help Desk Technician to provide technical support and assistance to end users. In this role, you will be... ...Information Technology or related field preferred. · 1–2 years of experience in help desk or IT support roles. ·...
Suggested
Hourly pay
Work at office
Remote work
Afternoon shift
Synchronicity , Inc. Defunct
Minneapolis, MN
2 days ago
IT Help Desk Technician
$22 - $31 per hour
...This person will play a crucial role in providing seamless technical and operational support from our Information Services team to our End Users in a... ...experience in Information Technology Help Desk related role. 1-2 years of experience working with vendors support to...
Hourly pay
Full time
For contractors
Work at office
Remote work
Flexible hours
Shift work
McGough Construction Co., LLC
Saint Paul, MN
5 days ago
Software Support Analyst I
...and experience within our team. We are looking for Software Support Analysts to join our team. In this role you’ll be on the front lines... ...We’re looking for Software Support Analysts with a minimum of 2 years of professional experience in software support. Mark43’s work...
Full time
Work at office
Remote work
Work visa
Shift work
Weekend work
Mark43
Minnesota
8 days ago
Data Analyst (Python, SQL, data engineering) | 2 openings | onsite - MN
...external consumer experience retail teams, and long-term care delivery. We also are supported by 4 hybrid Reporting Analysts and 3 on-site Managers and 1 on-site Director. The contractors will fill 2/8 of the CE Analyst positions and 2/4 hybrid Reporting Analyst positions....
For contractors
Immediate start
Kaav Inc.
Eden Prairie, MN
3 days ago
IT Business Management Analyst III
$109.2k - $133.47k
...know that the company you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations,... ...education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3...
Full time
Contract work
H1b
Flexible hours
3M
Maplewood, MN
2 days ago
Senior Oracle SCM Business Systems Analyst (Fusion & EBS)
$103.65k - $152.03k
...position will be comprised of functional and technical related tasks and will play an integral... ...users, and IT colleagues to manage and support enterprise applications, such as Oracle Fusion... ...on Oracle E-Business Suite version 12.2.8 & Oracle Fusion Supply Chain Planning....
Full time
Work at office
Remote work
Relocation
Flexible hours
3 days per week
Entrust Corporation
Shakopee, MN
4 days ago
Principal Business Systems Analyst (EPIC) - Remote
$112.7k - $193.2k
...strategy, objectives, and roadmap alignment in support of integration and development team goals... ...to customers, business users, and technical staffPrepare comprehensive documentation,... ...Deadline: This will be posted for a minimum of 2 business days or until a sufficient...
Minimum wage
Full time
Work experience placement
Work at office
Local area
Remote work
UnitedHealth Group
Eden Prairie, MN
4 days ago
Senior Software Business Analyst
$107.6k - $147.95k
...bridging the gap between business needs and technical requirements. You will collaborate... ...employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers... ...history, either by: 1) uploading a resume, or 2) entering the information into the...
Full time
H1b
Remote work
Relocation package
Flexible hours
SOLVENTUM
Minnesota
6 days ago
Business System Analyst - Remote
$76.27k - $118.87k
...Business Systems Analyst is responsible for supporting the accuracy, quality, and integrity of... ...partners with business stakeholders, technical teams, and vendors to validate system outputs... ...licensure requirements Experience 2 years of relevant experience in business...
Full time
Temporary work
Remote work
Shift work
Sentara Health
Minnesota
12 days ago
Clinical Support Technician
...Park Nicollet is looking to hire a Clinical Support Technician to join our Primary Care team!Come join us as a Partner for Good and help... ...Experience or Equivalent Combination: High school diploma or GED 2 years customer service experience and/or healthcare experience...
HealthPartners
Bloomington, MN
4 days ago
Field Service Technician ($2,500 Signing Bonus)
$38 - $51 per hour
...Technician working on heavy construction and agriculture equipment to support customers surrounding our Fergus Falls location. A company... ...the need for parts for inventory Qualifications: ~2-year technical college degree in diesel technology or related field; or high...
Full time
Temporary work
Relocation package
Ziegler
Fergus Falls, MN
4 days ago
Sr Business Analyst - Data and Reporting - Remote
$72.8k - $130k
...Analyst, Data & Reporting is responsible for supporting, enhancing, and operationalizing the data... ...be interested in.Required Qualifications:2+ years of experience in data analytics,... ...business needs into reporting or technical solutionsDemonstrated analytical, problem...
Minimum wage
Full time
Work experience placement
Work at office
Local area
Remote work
UnitedHealth Group
Eden Prairie, MN
5 days ago
Field Service Technician-Installation & Repair-Windows and Doors 2
$25 per hour
...-Installation & Repair-Windows and Doors 2 Cornerstone Building Brands, headquartered... ...in +70 manufacturing facilities, supported by a network of +80 distribution and branch... ...windows and doors. This role requires strong technical knowledge of window and door systems,...
Full time
Work at office
Night shift
Cornerstone Building Brands
Sauk Rapids, MN
3 days ago
Senior Application Performance Analyst - Remote
$112.7k - $193.2k
...to improve CPU usage and run timeDeliver technical code in COBOL, Java, Python, Go, JCL, & REXXMust... ...technical teamDeliver 7x24x365 technical support for application improvementsLeverage AI... ...: This will be posted for a minimum of 2 business days or until a sufficient...
Minimum wage
Full time
Work experience placement
Local area
Remote work
UnitedHealth Group
Eden Prairie, MN
12 hours ago
Business Systems Analyst
$89.5k - $102.3k
...efficiency, improve data visibility, and support informed business decisions. What You... ...communication skills, with the ability to translate technical findings for non-technical audiences and... ...temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible...
Permanent employment
Temporary work
Work experience placement
Work at office
Immediate start
Worldwide
Flexible hours
Proto Labs
Maple Plain, Hennepin County, MN
1 day ago
Business System analyst
...System analyst (BSA) with 8-10 years of experience in Oracle JDE 9.2 – Sales Distribution Module, Electronic Data Interchange (EDI)... ...teams. Proficient in analysis, design, testing, triaging and support. Proficient with writing Functional Design Document, documenting...
Work at office
2 days per week
3 days per week
United IT
Minneapolis, MN
4 days ago
Business Systems Analyst 3
$88.57k - $143.71k
...long-range planning efforts; planning and technical assistance to local governments; planning... ...grant programs. We are committed to supporting a diverse workforce that reflects the communities... ...experience: Master's degree and 2 years of experience, including at least...
Permanent employment
Full time
Work experience placement
Work at office
Local area
Remote work
Flexible hours
Shift work
Metropolitan Council
Saint Paul, MN
3 days ago
Senior Systems Performance Analyst - Remote
$112.7k - $193.2k
...cappingParticipation in a 24x7x365 oncall rotation to support performance & restoration of healthHas... ...the organizationDesigns and documents technical solutions required to support complex... ...-LPAR, Parallel Sysplex environments.2+ years of experience working with SAS programmingFamiliarity...
Minimum wage
Full time
Work experience placement
Local area
Remote work
UnitedHealth Group
Eden Prairie, MN
12 hours ago
Positive Support Analyst
$55k - $60k
...$55,000 - $60,000/year Job Description: The Positive Support Analyst (PSA) works under the supervision of a Positive Support Professional... ...Minn. Stat. 245.462 Experience: Minimum of two (2) years of experience conducting Functional Behavior Assessments...
Rudolph Community and Care
Carver, MN
5 days ago
Technical Support Analyst I
...Technical Support Analyst I Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic... ...1-3 years exp in a Support Center or Call Center environment; 2-4 years exp in an IT Support.; Cert preferred but not...
Permanent employment
Work at office
Remote work
All shifts
Shift work
Integrated Resources
Minneapolis, MN
1 day ago
Help Desk Technician
$21 per hour
...9:00am Pay Rate: $21.00 an hour with $2.00 an hour additional shift differential... ...grave shift SUMMARY: Provide first level support to team members on a variety of computer... ...the use of their systems Provide technical support for multiple locations KNOWLEDGE...
All shifts
Flexible hours
Shift work
Afternoon shift
Treasure Island Resort & Casino
Welch, MN
3 days ago
IT Support Technician
...IT Support TechnicianPlymouth MN - Plymouth, MN 55441OverviewSalary Range $25.00 - $29.00... ...friends and family? Do you enjoy unraveling technical puzzles and making technology work... ...computer science or a related field OR at least 2 years of relevant experience in IT...
Hourly pay
Full time
Shift work
Everidge
Minneapolis, MN
1 day ago
Financial Data Management Business Systems Analyst Tech - Remote
$72.8k - $130k
...consult with users and technology specialists to define business processes... ...the information systems for supporting those processes. Individuals... ...requirements. They provide technical support in developing systems... ...interested in.Required Qualifications:2+ years of finance,...
Minimum wage
Full time
Work experience placement
Work at office
Local area
Remote work
UnitedHealth Group
Eden Prairie, MN
4 days ago
Summer 2027 Enterprise Master Data Management Analyst Graduate Intern
...opportunity to gain hands-on experience supporting enterprise data management, data quality,... ...participants will strengthen their analytical, technical, and business skills while gaining... ...resolution of day-to-day operational problems. 2. Under supervision, provide professional...
Full time
Part time
For contractors
Summer work
Internship
Local area
Highmark Health
Minnesota
2 days ago
Technician - Level 2
$23.52 - $32.34 per hour
...national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer,... ...on years of service ~5 sick days ~6 holidays ~2 half day holidays ~2 floating holidays ~1 inclusion day...
Full time
Temporary work
Flexible hours
Sunbelt Rentals
Burnsville, MN
4 days ago
Service Desk Analyst
$20 per hour
...more difficult problems Provide 24/7/365 support for clients; shifts may include nights,... ...What You Bring: Experience in a technical support or customer service role preferred... ...Hiring Process Stage 1: Applied Stage 2: Hired Not quite right? Register your...
Hourly pay
Work at office
Local area
Remote work
Work from home
Shift work
Night shift
Virteva
Minneapolis, MN
5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Specialist 2. Be the first to apply!