Customer Operations Coordinator
$33.92 - $50.88 per hourThe Aerospace Corporation
- # Customer Operations CoordinatorApplylocations: El Segundo, CAtime type: Full timeposted on: Posted Todayjob requisition id: R015792The Aerospace Corporation is the trusted partner to the nation’s space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space— delivering innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you’ll be part of a special collection of problem solvers, thought leaders, and innovators. Join us and take your place in space.The Defense Systems Group (DSG) provides analysis-based decision support to senior leaders on space architectures, policy and strategy, technology development, warfighter capability enablers, systems integration, defense industrial base, and threat reduction to help shape existing and future space missions across the national security space (NSS) enterprise. DSG is unique at Aerospace as it not only directly supports major customers, including the U.S. Space Force, U.S. Space Command, Air Force Materiel Command, and senior leadership at the Pentagon, but also provides a broad range of technical support across the national space enterprise, maintaining vertical responsibilities with customers’ portfolios as well as horizontal, matrixed responsibilities across the corporation. Additionally, DSG provides deep technical expertise to the Space Force Space Systems Command (SSC) in the conception, design, acquisition, launch and operations of satellite, launch vehicle, ground control, and range systems. The Aerospace work model includes location of Aerospace personnel in SSC facilities and SSC personnel at Aerospace facilities.We are seeking a highly motivated, self-starter Project Management Specialist with a customer-service focus to join our team. This role is essential to ensuring smooth business operations for both the Aerospace Space Architecture and Integration (SAID) and Enterprise Ground Division (EGD) for projects related to customer operations.The customer operations Project Management Specialist will report to SAID General Manager and coordinate with the SAID and EGD customer organizations including the Space Systems Integration Office (SSC/BZ), Battle Management Control and Communications (SSC/BC) and Operational Test and Training Infrastructure (SSC/TI) located on Aerospace facilities. The selected candidate provides collaborative project leadership to ensure effective and efficient operations across multiple Aerospace Divisions and multiple USSF customer organizations. The Project Management Specialist leads the coordination with US Govt customers, their on-site contractors, Aerospace Facilities, Contracts, Finance Managers and Real Estate organizations through the process for collocation and badging of personnel and use of Aerospace facilities in collaboration with program POCs. The coordinator provides periodic information sessions and training on the process to customers and program POCs. The coordinator assists in the planning for hosted events (conferences and workshops) and arranges for periodic facility tours.The selected candidate will be required to work full-time, on-site at our facility in El Segundo, CA.**What you’ll be doing*** Oversee process for Aerospace Corporate facility use and collocation agreements with Govt customers* Collaborate with various USSF/SSC customer program office POCs, Aerospace Contracts, Facilities and Real Estate organizations and Aerospace program office POCs to manage facility use and maintain collocation agreements* Maintain databases and work with customer orgs to update capacity reports, collocation agreements and facility maps/office seat assignments for multiple organizations on semi-annual cycle* Coordinate badging for collocated personnel to include customers and their support contractors* Assist in ensuring contract compliance in balancing collocation across the customer base* Create, analyze, evaluate metrics to track process progress* Assist in processing facility work order requests for Aerospace and customer requested changes within the facility* Assist in planning customer-hosted meetings and events in collaboration with facilities, security, and corporate communications* Arrange periodic Aerospace on-site facility tours for customer organizations* Improve and ensure effective processes/systems that provide superior organization, efficiency and industry-lead technical best practices to include digital integration* Provide guidance and training to customers and Aerospace program POCs in understanding, interpreting, and using corporate processes, procedures and systems* Proactively identifies and remediates risks, resolves questions or problems within established policies and procedures, identifies issues, decisions for escalation within the organization**What You Need to be Successful***Minimum Requirements – Project Management Specialist III:** Education: High school diploma or equivalent* 5 or more years of project management/coordination experience, familiarity with configuration and data management.* Customer service-oriented mindset and problem solving ability* Excellent Project coordination and organizational skills with demonstrated ability to manage multiple tasks, deadlines, and stakeholders simultaneously* Proficiency with collaboration platforms such as SharePoint, Microsoft Office Suite (Word, Excel, PowerPoint), and project management tools (Jira, etc* Effective interpersonal skills to coordinate efforts with internal and external organizations* Excellent communication skills: Ability to communicate optimally and independently tackle sophisticated problems in a team setting in timely manner* Ability to handle sensitive and personnel-related information appropriately and support sensitive management functions* Ability to work independently and/or cooperatively with a team to proactively deliver innovative solutions and resolve issues with minimal direction* This position requires the ability to obtain and maintain a Secret security clearance, which is issued by the U.S. government. U.S. citizenship is required to obtain a security clearance**How You Can Stand Out***It would be impressive if you have one or more of the following:** Three or more years of relevant experience with bachelor’s degree* Familiarity with Aerospace corporate organizational structures, policies, processes, and practices* Experience working in a customer-facing organization* Track record of building, maintaining, and auditing document management and storage systems (e.g., SharePoint and Livelink)We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skills.(Min - Max)$33.92 - $50.88Pay Basis: Hourly**Leadership Competencies**Our leadership philosophy is simple: every employee, regardless of level and role, can demonstrate leadership. At Aerospace, our commitment is our people. To cultivate our talent and ensure that we have a strong pipeline of future leaders, we want individuals who:* Operate Strategically* Lead Change* Engage with Impact* Foster Innovation* Deliver Results**Ways We Reward Our Employees**During your interview process, our team will provide details of our industry-leading benefits.Benefits vary and are applicable based on Job Type. *A few highlights include:** Comprehensive health care and wellness plans* Paid holidays, sick time, and vacation* Standard and alternate work schedules, including telework options* 401(k) Plan — Employees receive a total company-paid benefit of 8%, 10%, or 12% of eligible compensation based on years of service and matching contributions; employees are immediately eligible and vested in the plan upon hire* Flexible spending accounts* Variable pay program for exceptional contributions* Relocation assistance* Professional growth and development programs to help advance your career* Education assistance programs* An inclusive work environment built on teamwork, flexibility, and respectWe are all unique, from various backgrounds and all walks of life, yet one thing bonds all of us to each other—the belief that we can make a difference. This core belief empowers us to do our best work at The Aerospace Corporation.**Equal Opportunity Commitment**The Aerospace Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity or expression, color, religion, genetic information, marital status, ancestry, national origin, protected veteran status, physical disability, medical condition, mental disability, or disability status and any other characteristic protected by state or federal law. If you’re an individual with a disability or a disabled veteran who needs assistance using our online job search and application tools or need reasonable accommodation to complete the job application process, please contact us by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io . You can also review Know Your Rights: Workplace Discrimination is Illegal.
- J-18808-Ljbffr The Aerospace Corporation
Vacancy posted 1 day ago
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