Senior Program Coordinator

Senior Program Coordinator

Rutgers, The State University of New Jersey is seeking a Senior Program Coordinator for the One Stop Student Services Center within the Division of Enrollment Management at Rutgers University–New Brunswick (EMNB). Among the key duties of the position are the following: Assists students in navigating the various pathways after enrollment at Rutgers University – New Brunswick: their class registration, their grades, their degrees, their money, and other information related to their academic records. Counsels, advises, investigates, problem-solves, and resolves questions and issues from students, parents, staff, collegiate units, and other third parties. Acts as a facilitator to resolve student services issues and is knowledgeable about all student benefits and functions across the Offices of Financial Aid, Registrar, Student Accounting, Billing and Cashiering, and Undergraduate Admissions. Identifies and anticipates student enrollment issues, resolves or establishes a viable and timely plan for resolution, and follows-up on agreed upon plans. Addresses student enrollment needs, and develops specialized knowledge through their experience, and extensive and regular professional development. This is a direct student service position, spending the majority of time on the 'front line' working with students, parents, and other University departments.