Strategy & Business Operations

Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health. Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com. Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with professionals who provide a helping hand and an open ear, resulting in less loneliness and better health. You'll be joining Papa Community, a 0-to-1 venture within Papa based in San Francisco that's building virtual care for seniors. You'll have the autonomy and velocity of an early-stage startup with the advantages of a growth-stage company including Papa's deep expertise serving older adults, established health plan relationships, and reliable capital. As one of the early team members on Community, you'll have a significant tangible impact to improve patient outcomes and drive scalability. Founded in 2017, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com. Papa is partnering with Mission Hires, a trusted third-party platform, to help review and screen applicants for this role. Qualified candidates, please look for the individual invite from Mission Hires platform. About the role As the first hire inStrategy and Business Operations for Papa Community, you will be working closely with the GM as an operator, strategic thinker, and problem solver. You will take ambiguous problems, turn it into clear recommendations, and implement changes in an agile way with a focus on learning velocity. You'll drive a wide portfolio of high-priority work to drive meaningful business impact. Papa's core business has had tremendous impact, and we are looking to bring even more results for patients with Papa Community: "Papa is the lynchpin that keeps me going month to month. They're the piece of the team that allows the other pieces to happen…I can worry about finding another doctor if I have to. Finding another Papa doesn't happen." - Member from Tampa FL "Papa has kind of saved me. Now I have somebody to help me go to my appointments. I've got somebody to help me clean my house. I've got somebody to talk to. It just took so much pressure off my shoulders. I'm finally feeling like myself again." - Member from Tacoma WA "I look forward to seeing them. They make me laugh. I make them laugh. They've certainly taken lonely days from me also. It works both ways for us." - Pal from Rhode Island What you'll do: * Own special projects end-to-end: scoping, execution, stakeholder management, and reporting. * Drive business intelligence by digging into data, conducting complex analysis around market and competitive trends, including reading extensive external research, analyzing internal and external data, and conducting interviews with subject matter experts. * Lead end-to-end evaluations of platforms and tools the team is considering adopting - building structured scorecards, running demos, synthesizing tradeoffs, and delivering clear recommendations. * Synthesize findings to share with senior management and relevant stakeholders to keep them abreast of any changing market trends. * Build financial, operational and workforce models, design dashboards to track KPIs and generate insights to guide decisions. * Use data, member feedback and operational insights to identify gaps in current systems and propose scalable solutions before they become bottlenecks. * Create onboarding and operational infrastructure to support rapid team scaling. Skills we look for: * Strong analytical skills with the ability to structure ambiguous problems, build financial models, and develop business case analyses (market sizing, P&L scenarios, new offering launches) * Excellent written and verbal communication - you can distill complex strategies into simple, actionable recommendations for any audience * Expert-level proficiency in Excel; comfort building and maintaining operational trackers, dashboards, and data systems * Results-oriented and independently capable - you define initiatives from the ground up, seek out information, solve conceptual problems, and deliver outcomes with minimal oversight * Strong project management instincts - you can hold multiple workstreams, manage stakeholders, and keep things moving without losing quality * Organized and detail-oriented - you move fast without making mistakes, and you know intuitively when to slow down and when speed matters more than perfection * Resourceful and pragmatic - you take pride in high-quality work and hold yourself to a high bar, but have strong intuition for what's "good enough" to maintain execution velocity * Collaborative and effective across diverse functions, backgrounds, and working styles - you bring people along rather than going around them * Low ego and outcomes-driven - you roll up your sleeves, dive into the details, and care about the result, not the credit * Growth mindset and genuinely excited to build from the ground up - you seek feedback, learn fast, and are energized by the ambiguity that comes with an early-stage venture Minimum qualifications: * 4+ years of experience, with 2-3 at a top-tier management consulting firm (Bain, BCG, McKinsey or equivalent) and 1-3 years of experience in healthcare * Passionate about improving healthcare access and outcomes Preferred qualifications * MBA a plus, but not required - we care far more about what you've built and how you think * Prior experience at a high-growth healthcare startup Location: * Hybrid with 2-3 days per week in-office in San Francisco, CA Compensation & Benefits: * Target salary range of $120,000-$150,000 * Equity * Medical, dental and vision insurance coverage * Health Savings Account (HSA) & Flexible Spending Account (FSA) * 401(k) plan with a match up to 4% * Flexible PTO & 11 company holidays * Parental leave and caregiver leave Actual compensation will be determined based on a variety of factors, including but not limited to candidate experience, location, education, certifications, and skill set. In addition to base salary, our total compensation package includes equity, comprehensive health benefits (medical, dental, vision), generous paid time off, and additional wellness and professional development perks. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Papa Community, we are committed to fostering a workplace where everyone feels valued, empowered, and supported. If this role excites you, we encourage you to apply. About Papa's culture: Papa's culture is people first. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about community - and we celebrate that among our employees. We encourage everyone to bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person. We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed. Papa is an equal opportunity employer. We proudly support the ParityPledge for gender and racial parity at the highest levels of business.