Sales & Service Manager - Perimeter Mall

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio‑to‑street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles. The role’s north star is ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep the store clean, safe, inviting and operating efficiently.

SALES & SERVICE LEADER

Investigate and root cause sales opportunities, partnering with the General Manager to identify and resolve process or system gaps Oversee the Sales & Service team to deliver an exceptional guest experience on the floor through assessment of guest connection and technical product education, and support team members to address gaps via feedback and coaching Continuously build client relationships daily with our customers Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives throughout the store as needed Partner with the General Manager to build the Sales & Service strategy for the store and execute it with the team

BUSINESS LEADER

Represent the business in meetings and conference calls, in partnership with the General Manager Review, monitor and partner with the General Manager to manage the budget, reporting and other business data, including metrics such as Expenses and Sell‑Thru, and inform planning processes such as quarterly business reviews and sales planning Future‑planning workflow for business needs to protect optimal performance Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to guests who we are, what we do and why we do what we do Lead the team through accountability, continuous coaching, development of talent, and elevate effective communication throughout the Operations and Visual team Establish internal and external pipelines through succession planning and recruitment strategy Create an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager

BUSINESS PARTNER

Oversee the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency Collaborate and implement General/Store Manager’s vision and work cross‑functionally with business partners, as directed, to support all‑level organizational goals Demonstrate the ability to navigate the organization balancing business need and brand culture 3–5 years of retail or related industry leadership experience Working knowledge of MS Office (Word, Excel, and Outlook) Extraordinary interpersonal and communication skills, both verbal and written Agile, with the ability to handle multiple tasks in a changing environment Independent work ethic, time‑management skills, and personal accountability Requires constant movement in and around all areas of the store Aligns with and embodies ALO’s Guiding Principles Ability to lift, push, carry or otherwise move up to 50 pounds Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder Ability to stand and move for an entire shift

WORK SCHEDULE

To build a balanced schedule that supports the needs of the business and our teams, we expect all full‑time employees to be available for opening, closing and weekend shifts. All employees are required to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the first week of January).

EEO STATEMENT

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full‑Time Employees) 401(k) with company matching (Full‑Time Employees) Monthly store incentives Clothing allowance Free yoga classes at any of our Sanctuaries (select cities)

COMPENSATION & BENEFITS OVERVIEW

Sales & Service Managers are eligible to participate in the company’s Monthly Store Incentive bonus program, which may increase total compensation. The listed range is just one component of the company’s total rewards package for retail employees. Other rewards may include clothing allowance, employee discount, 401(k), competitive medical, dental and vision plans, commuter benefits, and ALO Wellness Club. #J-18808-Ljbffr ALO