Front Desk Supervisor

The opportunity Delaware North Gaming is seeking full-time Hotel Front Desk Supervisors to join our team at the Sheraton Hotel in Nashua, New Hampshire. As a Front Desk Supervisor, you will be responsible for overseeing front desk operations and delivering exceptional service to our guests. If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now. Shift: 10:00 PM to 7:00 AM Pay $19.00 – $21.00 / hour Information on our comprehensive benefits package can be found at What we offer We care about our team member’s personal and professional well‑being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement. What will you do? Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions. Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints. Implement policies, procedures, and service standards in conjunction with management. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members. Coordinate with the housekeeping department. More about you Must be 21 years of age or older. At least 2 years’ experience in hospitality, with front desk experience is preferred. Prior supervisory experience preferred. Computer literate in MS Office programs; some experience with property management systems preferred. Must be fluent in the English language, both spoken and written. No college degree required. Available to work nights and weekends. Physical requirements Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts. Ability to lift up to 30 pounds as needed. Shift details Days Evenings M-F Weekdays as needed #J-18808-Ljbffr Sheraton Nashua