Warehouse Technician (Class C DOT/Drivers - Wanted)

Warehouse TechnicianPerforms warehouse-based inspection, movement, cleaning, repair, preparation, installation, and decommissioning of gaming, amusement, ATM equipment, and other company assets in accordance with Accel Entertainment and Illinois Gaming Board specifications and installations at customer sites. This is a three-level progression based on technical proficiency, level of experience, independence, quality, and contribution to team capability.Duties and ResponsibilitiesWarehouse Technician IPerforms a broad range of warehouse and equipment-support functions based on operational needs, including receiving, cleaning, staging, moving, loading, unloading, installing, and preparing video gaming terminals, ticket redemption machines, ATMs, amusement equipment, parts, and other company assetsPerforms basic equipment inspections, cleaning, parts removal, installation, and equipment disassembly/reassembly using established procedures and work instructions.Removes, replaces, and installs common equipment components and peripherals, including locks and related components, in accordance with approved controls and procedures.Safely operates and uses material-handling and labor-saving equipment, including forklifts, pallet jacks, dollies, hand trucks, and similar equipment.Use hand tools, power tools, and other equipment necessary to perform assigned warehouse and equipment-related duties.Be cross-trained and assigned to different warehouse and equipment-support functions based on operational needs.Assist with equipment installations, removals, exchanges, and other field-related activities as needed.Completes assigned work accurately, maintains warehouse and work-area organization, and reports damaged equipment, safety concerns, inventory needs, and other identified issues.Follows all department, company, safety, and gaming-regulatory procedures and provides professional internal and external customer service.Warehouse Technician IIPerforms all Warehouse Technician I duties with greater independence and demonstrates increased technical proficiency with gaming, amusement, ATM, and associated equipment.Inspects, tests, cleans, diagnoses, repairs, prepares, and decommissions equipment using established procedures and appropriate diagnostic tools.Identifies and resolves common electronic, mechanical, peripheral, and configuration issues; completes routine repairs and appropriately escalates problems requiring advanced technical support.Removes, replaces, and installs common equipment components and peripherals, including locks and related components, in accordance with approved controls and procedures.Has working knowledge of VGT and amusement equipment and performs troubleshooting to determine appropriate repair, component replacement, or escalation.Assists with equipment readiness and quality checks prior to deployment.Safely operates and uses appropriate material-handling and labor-saving equipment when moving, preparing, repairing, or staging equipment.Lead field installations, removals, and exchanges, including equipment movement, setup, component installation, and technical support.Coordinates parts and inventory needs and assists with maintaining efficient equipment flow through the warehouse.Troubleshoots and resolves routine equipment and installation issues encountered at customer locations and appropriately escalates issues requiring additional technical or operational support.Documents completed work and identified equipment issues accurately and communicates technical information clearly.Assists with training and development of Warehouse Technician I employees and models safe work practices and procedural compliance.Warehouse Technician IIIPerforms all Warehouse Technician I and II duties with a high degree of independence and demonstrates the technical and operational proficiency necessary to support both warehouse and field activities.Safely operates assigned company vehicles and maintains all driver's license, DOT, medical, or other qualifications required for those vehicles.Lead complex deliveries, installs, removes, exchanges, and transports video gaming terminals and other assigned equipment at customer locations without direct supervision.Safely loads, secures, transports, unloads, moves, and positions equipment using appropriate material-handling and labor-saving equipment, including dollies, hand trucks, pallet jacks, and other approved devices.Independently performs equipment setup, installation, connection, testing, and verification necessary to complete assigned installations and removals.Troubleshoots and resolves equipment and installation issues encountered at customer locations and appropriately escalates issues requiring additional technical or operational support.Completes all required installation, removal, device-entry, equipment, and regulatory documentation accurately and timely.Communicates professionally with customers and other stakeholders while representing the company at customer locations.Performs and supports quality checks to ensure equipment is complete, operational, and ready for deployment.Assists with training and development of Warehouse Technician I and II employees and models safe work practices and procedural compliance.Supports special projects, process improvements, equipment initiatives, and other warehouse or field activities based on operational needs.QualificationsCommon Requirements for All LevelsAt least 21 years of ageWith training, ability to use hand tools, power tools, test equipment, forklifts, dollies, pallet jacks, and hand trucksWarehouse Technician I ExperienceHigh school diploma or equivalent required; technical coursework, vocational training, or related warehouse/equipment experience preferred.Forklift certified preferredBasic mechanical aptitude and ability to learn electronic theory, equipment handling, and established repair procedures.No prior gaming equipment experience required; 0-1 year of relevant technical, warehouse, mechanical, or equipment-maintenance experience preferred.Warehouse Technician II ExperienceTwo or more years of relevant experience repairing, maintaining, installing, or troubleshooting electronic, gaming, ATM, amusement, or similar equipment; or an equivalent combination of education and experience.Demonstrated working knowledge of basic electronic theory and mechanics and proficiency with diagnostic tools and instruments.Ability to independently complete routine diagnostics and repairs, manage competing priorities, and communicate technical issues clearly.Warehouse Technician III ExperienceAble to obtain and maintain an Illinois Gaming Board Terminal Handler's License.Non CDL Class C Driver's LicenseFour or more years of progressive technical experience in gaming, ATM, amusement, electronics, or comparable equipment maintenance and repair; advanced technical training preferred.Demonstrated expertise diagnosing and resolving complex equipment issues, applying sound judgment, and maintaining high quality and turnaround standards.Experience coaching others, reviewing work quality, coordinating equipment or parts priorities, and contributing to process improvements or special projects.Physical Demands and Work EnvironmentFrequently required to stand, sit, walk, talk, and hearContinually required to utilize hand and finger dexterity, including use of a keyboardFrequently required to lift, push, pull, move, and position equipment and materials, including heavy equipment weighing up to 1,100 pounds, using appropriate material-handling and labor-saving devices such as forklifts, pallet jacks, dollies, hand trucks, and similar equipment.Frequently required to climb, balance, bend, stoop, kneel, or crawlSpecific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focusExposure to hot and/or humid conditions and moving mechanical partsNoise level in the work environment is usually moderateBase Pay Range: $22.00-$26.00 per hourThis range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and