Campus Behavioral Health Navigator

Campus Behavioral Health Navigator

The Department of Psychiatry is seeking a Campus Behavioral Health Navigator. This position is open to all applicants and is scheduled for 40 hours per week. It is non-exempt from FLSA and is expected to start on October 05, 2026, and continue until August 31, 2027 in Austin, TX.

This is a state-funded position with an end date of August 31, 2027, renewable based on availability of funding, work performance, and progress toward goals.

The Campus Behavioral Health Navigator supports access to behavioral health services for students and families by coordinating school-based and virtual care activities, facilitating tele behavioral health appointments, and navigating patients through intake, referral, and follow-up processes. This role serves as the primary non-clinical point of contact between the health system and participating schools, ensuring operational alignment, documentation accuracy, and compliance with HIPAA, program standards, and applicable school district policies. The Navigator works closely with behavioral health clinicians, care coordinators, program leadership, school administrators, and families to reduce barriers to care, support engagement in virtual behavioral health services (e.g., TCHATT), and promote continuity of care.

Essential Job Functions:

• Facilitates School-Based Access to Virtual Behavioral Health Services
• Serves as Primary Operational Liaison with Participating Schools
• Supports Intake, Documentation, and Care Coordination Activities
• Coordinates Scheduling and Appointment Management
• Provides Program and Outreach Support
• Identifies Issues and Supports Continuous Improvement
• Marginal or Periodic Functions

Knowledge/Skills/Abilities:

• Customer Focus
• Interpersonal Savvy
• Listening
• Peer Relationships
• Organizing
• Learning on the Fly
• Integrity and Trust

Education & Experience:

Minimum Qualifications: Bachelor's degree in behavioral health–related, social services, education, public health, psychology, human services, or a related field, or equivalent relevant experience. Minimum of 3 years of applicable experience in healthcare support, behavioral health services, patient navigation, care coordination, school-based programming, or community-based services. Proficiency in electronic systems including but not limited to Google Suite, Trayt, Athena or Epic, Calendly.

Preferred Qualifications:

• Bilingual (English/Spanish) proficiency.
• Experience supporting healthcare payer or provider operational workflows, such as provider order entry, referral processing, eligibility verification, or visit preparation.
• Prior experience working in a school-based or educational environment, including coordination with educators, administrators, or campus support staff.
• Working knowledge of medical and behavioral health terminology; familiarity with medical coding concepts or encounter documentation processes preferred.
• Experience navigating inter-organizational coordination, such as collaboration between healthcare systems, schools, or community partners.

Licenses, Registrations or Certifications:

• None
• Preferred: Certified Community Health Worker (CCHW), Behavioral Health Navigator or Care Coordination certification, CPR/BLS (if patient-facing duties require)

Salary Range: $44,622+ depending on qualifications

Working Environment/Equipment:

• Standard office equipment
• Repetitive use of a keyboard.
• Use of manual dexterity.
• Occasional weekend, overtime and evening work to meet deadlines.
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials:

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616