Service Administrator

Job Description

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

We are looking for a talented Service Administrator to join our Distribution business in Colorado Springs, CO.

100% onsite; Location: Colorado Springs, CO

Will make an impact in the following ways:

• Serve as the first point of contact with customers over the phone or at the branch
• Develop positive relationships with key customers
• Assess customer needs and gather pertinent information
• Create basic work orders in appropriate systems
• Provide status updates to customers as requested
• Maintain accurate service documentation and customer records

External Qualifications and Competencies

In order to be successful in this role you will need the following:

• Strong customer service and communication skills
• Experience creating and managing work orders
• Ability to document customer, equipment, and service information accurately
• Knowledge of service documentation and warranty processes
• Ability to handle customer concerns and escalate technical issues appropriately
• Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience

Additional Responsibilities Unique to this Position

Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.