Customer Service Representative

Title: Customer Service Representative Description: Pinedale Animal Hospital is in search of an individual that is ready to begin their career journey in the veterinary field. Our mission is to provide the highest quality veterinary care to our patients and to provide our clients education in all aspects of animal care. We are looking for an individual who is friendly, self-motivated, and has a passion for the people and animals in our community. If you are looking for a hospital that practices high quality medicine and views being a Customer Service Representative as a professional career, our hospital is for you! At Pinedale Animal Hospital, providing excellent customer service is the basis for all we do! Applicants must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. Our hours are Monday through Friday 7:30am-5:00pm. We are currently hiring for a full-time position. We are focused on providing continuous training and support to all team members to encourage long-term happiness and success. Pinedale Animal Hospital offers competitive pay and offers many benefits that may include PTO, paid holidays, 401K, medical and dental coverage, personal pet care benefits. Pinedale Animal Hospital is a drug-free workplace. Salary range between $15 - $17 depending on previous experience. Duties and Responsibilities:

• Maintain and uphold the Core Values and Mission Statement of PAH.
• Greet clients and pets by name with a smile and a positive attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors� recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient�s medical records.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.
• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

• A sincere interest in the veterinary field and a desire to learn as much as possible to best assist clients and pets.
• The desire to cross train and assist the care team in other areas of the practice
• Dedication. You should be interested in becoming part of a great work family for the long-term.
• Computer knowledge required and use of communication tools (e-mail/internet).
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.