Victim Services Manager

This is a job listing for Your Safe Haven, Inc. Position Summary The Victim Services Manager provides leadership, supervision, and strategic oversight for all victim-facing services at Your Safe Haven, including direct advocacy, confidential counseling support, outreach, education, community awareness, and coordinated community response efforts. This position serves as the guardian of survivor-centered practice, ensuring that all services prioritize client healing, emotional safety, empowerment, and strict confidentiality. The Victim Services Manager establishes and reinforces trauma-informed standards across the organization and safeguards the integrity of confidential community-based advocacy services. This position exercises independent judgment and discretion in managing programs, supervising staff, coordinating community partnerships, and ensuring compliance with grant and funder requirements. The Victim Services Manager serves as the programmatic lead for coordinated community response and functions as a consensus builder and bridge-builder, strengthening collaboration while protecting the confidential nature of survivor services. Although this position participates fully in on-call crisis response, its primary duty is the management and direction of program operations, staff, and systems, with a strong emphasis on service quality, ethical practice, and healing-focused leadership. Core Responsibilities Program Leadership, Clinical Oversight & Healing-Focused Practice Provide strategic leadership and operational oversight for all victim services programs, including direct advocacy, outreach, education, and coordinated response. Ensure all services reflect trauma-informed, survivor-centered, and empowerment-based principles. Establish and reinforce standards for: Crisis intervention Safety planning Confidential advocacy Documentation integrity Professional boundaries Provide reflective supervision and case consultation to advocacy staff. Monitor service delivery to ensure clients receive consistent, high-quality, healing-focused support. Ensure programs operate in alignment with agency mission, ethical standards, service capacity, and funder requirements. Make program-level decisions regarding service models, workflow, and coordination strategies. Confidentiality Oversight & Ethical Compliance Ensure strict compliance with confidentiality laws, privilege standards, and funder requirements. Safeguard the integrity of confidential DV/SA services. Oversee documentation practices to protect client privacy. Provide guidance and training on informed consent, confidentiality limits, and ethical boundaries. Serve as the escalation point for confidentiality concerns or ethical questions. Ensure clear role delineation between confidential community-based advocacy and prosecution-based advocacy services. Staff Supervision & Team Development Directly supervise and evaluate victim services staff. Provide leadership, coaching, and professional development. Assign work, set priorities, and evaluate performance. Lead case management meetings and oversee quality assurance. Support staff wellness and address vicarious trauma proactively. Address performance issues and recommend corrective action when necessary. Model accountability by sharing equitably in on-call responsibilities. Community Partnerships, Coordinated Response & Consensus Building Lead and oversee community partnerships, referral relationships, collaborative initiatives, and shared activities. Serve as the agency’s primary program-level representative in multidisciplinary teams, coalitions, task forces, and collaborative efforts, including STOP and Multidisciplinary Investigative Team (MDIT). Act as a consensus builder and bridge-builder, strengthening collaboration while maintaining ethical and confidentiality boundaries. Proactively de-escalate conflicts and reduce fragmentation across systems. Identify systemic barriers affecting survivor healing and recommend collaborative solutions. Oversee program-level grant deliverables and performance outcomes. Ensure accurate data collection, documentation, and reporting for direct services, outreach, and coordinated response activities. Review files and reports for compliance with PCADV, PCAR, PCCD, and other funder requirements. Participate in funder monitoring visits and audits. Collaborate with the Executive Director on grant implementation and reporting. On-Call Response & Direct Advocacy Participation Participate fully in the agency’s on-call rotation, including evenings, nights, weekends, and holidays. Provide crisis intervention, safety planning, and trauma-informed advocacy. Respond to emergency situations involving law enforcement, hospitals, and courts. Serve as backup coverage during staffing shortages or emergencies. Model high-quality survivor-centered advocacy practices during crisis response. Program Development & Quality Improvement Analyze data, service trends, and partner feedback to identify service gaps. Recommend program improvements and policy updates. Support development of protocols related to advocacy, outreach, confidentiality, and coordinated response. Ensure continuous improvement aligns with survivor healing and safety outcomes. Other Duties This job description is not designed to cover all activities, duties, or responsibilities required of the employee. Duties may change as organizational needs evolve. Training & Professional Development Complete required victim advocacy training consistent with organizational and funder standards (e.g., core DV/SA training requirements applicable to staff). Complete PCCD Foundational Academy training Participate in relevant trainings, conferences, and professional development opportunities as approved Remain current on victim rights, trauma-informed practice, and funder updates. Qualifications Bachelor’s degree in social work, psychology, criminal justice, or related field required; Minimum 5 year’s experience in victim services or related advocacy work. Demonstrated supervisory and program management experience. Proven ability to exercise independent judgment and discretion. Experience functioning as a consensus builder across systems. Knowledge of PCADV, PCAR, and PCCD standards. Strong leadership, communication, and organizational skills. Valid PA driver’s license, reliable transportation, and willingness to travel. Ability to work flexible hours as needed. Act 33/34 Child Abuse Clearances Pennsylvania State Police Criminal History FBI Clearance This position operates in office-based, community-based, court involvement, and travel throughout Bedford County. Evening, overnight, weekend, and holiday work is required as part of the on-call rotation and as required for outreach events or agency priorities. Exposure to emotionally intense situations is expected. The agency supports trauma-informed supervision and sustainable workload practices. Ethical Expectations The Victim Services Manager is expected to uphold and promote the mission, values, and ethical standards of Your Safe Haven, including confidentiality, professional boundaries, trauma-informed practice, and collaborative, non-adversarial engagement with community partners. Equal Opportunity Employer Your Safe Haven, Inc. is an Equal Opportunity Employer committed to diversity, equity, inclusion, and culturally responsive services. #J-18808-Ljbffr Pennsylvania Coalition Against Domestic Violence