Study Abroad & Away Coordinator

Job no: 560364 Work type: Staff Location: San José Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services Under general supervision of the Senior Director of Global Programs and Services, the Study Abroad and Away Coordinator supports all aspects of San José State University Study Abroad and Away programming through student advising, outreach, recruitment, marketing, and program coordination. The Coordinator oversees the daily administration of outbound programs, guides students throughout the study abroad and away lifecycle, and collaborates with campus and external partners to deliver high-quality, accessible opportunities for SJSU’s diverse student population. The position uses program and participation data to recommend improvements, expand access, and advance programmatic goals. Key Responsibilities Provide comprehensive advising on study abroad and away opportunities, eligibility, applications, academic planning, finances, travel, health and safety, and university requirements. Coordinate student participation from initial inquiry through application, pre-departure preparation, participation, return, and re-entry. Develop and implement outreach, recruitment, marketing, and peer-to-peer engagement strategies that expand student awareness and participation, particularly among historically underrepresented students. Plan and deliver orientations, workshops, information sessions, classroom presentations, and pre-departure and re-entry programming. Manage assigned study abroad and away programs, including faculty-led, exchange, summer school abroad, affiliated-provider, internship, and other program offerings. Coordinate program logistics, enrollment, documentation, records, travel and insurance requirements, financial processes, vendor payments, and budget tracking. Collaborate with faculty, academic departments, campus offices, international institutions, affiliated providers, and external organizations to support effective program delivery. Support faculty through program proposal processes, training, and coordination of faculty-led programs. Collect, analyze, and report participation, demographic, inquiry, application, and outcome data; recommend improvements to recruitment, advising, student services, and program operations. Contribute to risk management and incident-response activities, including on-call coverage during designated travel periods, student support during emergencies, and maintenance of safety and emergency records. Knowledge, Skills & Abilities Knowledge of international education, study abroad and away programs, student mobility, and related policies and best practices. Ability to provide individualized and group advising on complex academic, administrative, financial, and personal issues affecting student participation. Knowledge of U.S. and international higher education systems, academic credit and course evaluation, and relevant laws and regulations, including FERPA, Title IX, and the Clery Act. Ability to interpret and apply university, CSU, and program requirements to individual student circumstances and make sound professional judgments. Strong outreach, recruitment, marketing, presentation, and cross-cultural communication skills for diverse student and stakeholder audiences. Knowledge of barriers facing underserved and underrepresented students in education abroad and strategies to increase equitable participation. Strong organizational, project-coordination, budget-management, and problem-solving skills with the ability to manage multiple priorities and deadlines. Ability to collect, analyze, interpret, and present program and student-participation data and make data-informed recommendations. Proficiency with student information systems, study abroad management platforms, databases, CRM software, web-based applications, and standard office technology. Knowledge of international education risk-management practices, ability to maintain confidentiality, and flexibility to work evenings, weekends, on-call rotations, and travel as needed. Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Three years of progressively responsible professional student services work experience. Preferred Qualifications Master’s degree or higher in international Education, Higher Education Administration or International Relations, Global Studies preferred At least 2 years of experience in student service advising in a university setting, and more specifically, advising students on global learning options At least 2 years of experience in international education, specifically in a study abroad office Experience with marketing, contracts, partnerships, and budgets Multi-tasker and detail-oriented skills with the demonstrated ability to collaborate frequently with internal and external stakeholders Experience working or studying abroad Compensation Classification: Student Services Professional III Anticipated Hiring Range: $5,540/month - $6,653/month CSU Salary Range: $5,540/month - $7,893/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary. Application Procedure Resume Letter of Interest All applicants must apply within the specified application period: September 25, 2026, through October 11, 2026 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to View email address on click.appcast.io. Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Officeor report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io. Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io. Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. #J-18808-Ljbffr The California State University