Principal Customer Success Manager

About CheckrCheckr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.Checkr Trust and Checkr Insurance are fast-growing businesses inside Checkr, serving insurance carriers, marketplaces and other verticals that touch our everyday lives. Demand is building, our customer base is expanding, and we're scaling toward $100M. We're looking for a Customer Success Manager who can help us get there by turning strong customer relationships into deep adoption, durable retention, and meaningful expansion.You will own a portfolio of strategic accounts and be accountable for:AdoptionRetentionExpansionExecutive alignmentLong-term value realizationThis is a proactive, commercially minded CSM role. You'll be the trusted partner our customers rely on and the owner of outcomes across your book of business. You'll join a team with momentum, playbooks to build on, and room to make them better as we scale. As the business grows, so will the opportunities for you, with real room for personal and career growth.What You'll DoOwn Strategic Accounts End-to-End:Serve as the primary post-sale owner for high-impact, high-visibility customersDrive executive-level alignment on business goals and measurable outcomesEnsure customers move from contract to meaningful production usage quicklyDrive Adoption & Commercial Growth:Identify underutilization and remove barriers to deeper adoptionSurface expansion opportunities tied to customer workflows and risk exposurePartner closely with Sales on renewals and strategic growth motionsBe accountable for retention and expansion revenue across your portfolioUse AI tools to work smarter and scale your impact across accountsTranslate Product Into Business Impact:Understand customer workflows well enough to connect product capabilities to operational and financial outcomesLead quarterly business reviews that demonstrate ROI and strategic valueTurn performance data into actionable insights that shape customer strategyLeverage AI to turn data into insightsBring the voice of the customer to Product and leadership through structured feedbackHelp Us Scale:Apply and refine our segmentation, engagement models, and risk signals as the customer base growsStrengthen repeatable frameworks for onboarding, renewals, and expansionContribute to the processes and best practices that let the team support more customers without losing qualityRaise the bar on what great customer partnership looks like as we growWhat You Bring:You likely have:Experience managing a book of enterprise accounts in Customer Success, Strategic Account Management, or a similar post-sale role in B2B SaaSExperience owning enterprise or high-growth accounts with meaningful revenue responsibilityA track record of driving both retention and expansionComfort working with executive stakeholders as well as customer technical teamsExperience in a high-growth environmentCuriosity about AI and a habit of experimenting with it in your workflowsAn A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through change, and take ownership of outcomesYou don't need a technical background or a history in a technical account management role. You do need to be sharp and technically comfortable enough to:Learn our product and data deeply and explain it clearly to customersWork with customers' teams to understand their workflows and what's slowing adoptionSpeak confidently with product and technical stakeholdersWork in tools like Zendesk, Salesforce, Google Apps, Lovable, and Claude, and BI tools like Looker and OmniBehaviorally, You:Take full ownership of revenue and outcomesPush customers forward when momentum slowsBalance empathy with accountabilityStay calm and effective in a fast-moving, high-growth businessPrefer building scalable systems over maintaining the status quoPeople describe you as gritty, commercially sharp, resilient, and proactive.Why This Role:You'll play a direct role in scaling a high-growth business toward $100MYou'll work with sophisticated customers solving complex trust and safety problemsYou'll have real, visible commercial impact on retention and expansionYou'll help shape how Customer Success scales as the business growsYou'll have room to grow your own career, with expanded scope and new opportunities as the company growsThis role is demanding. It requires urgency, discipline, and ownership, and it's highly rewarding for someone who wants to grow with a business that's winning.Pay Transparency DisclosureWe use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, seeour website.On-target Earnings OR Base Salary range (San Francisco, CA)$169,000—$199,000 USDOn-target Earnings OR Base Salary range (Denver, CO)$143,000—$168,000 USDWhat We OfferA fast-paced and collaborative environmentLearning and development allowanceCompetitive cash and equity compensation, and opportunity for advancement100% medical, dental, and vision coverageUp to $25K reimbursement for fertility, adoption, and parental planning servicesFlexible PTO policyMonthly wellness stipendAt Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.Equal Employment Opportunities at CheckrCheckr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.Applicant Privacy PolicyIf you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.For applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., View email address on click.appcast.io or View email address on click.appcast.io).