Rapid Rehousing Stabilization Case Manager

Job Description

Job Description

Rapid Rehousing Stabilization Case Manager

Triage Department / Individual Shelter

Mission Statement:

Father Bill’s & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill’s & MainSpring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations to achieve these goals. Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives.

We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our Mission.

Position Summary:

The Rapid Rehousing Stabilization Case Manager (RRSCM) provides immediate engagement upon referral from HRC exits and street outreach to ensure a warm handoff into stabilization services. The person in this position will work with clients to develop person-centered stabilization plans focused on housing retention, safety, income and benefit stability, tenancy skills, and preventing a return to homelessness. This role requires strong coordination with internal teams and external providers, including HRC staff, street outreach teams, Rapid Re-Housing providers, the front door diversion team, landlords, household members, and other community partners to support smooth transitions and continuity of care.

This position requires 2 years of relevant experience and/or a Bachelor’s Degree in social work or related field. Typical schedule is Monday-Friday 10a-6p, with some variation as necessary and may include some weekend days. CPR certification is required and provided by FBMS. AED and First Aid may also be required and will be provided by FBMS.

Essential Responsibilities:

• Deliver short-term, light– to medium-intensity stabilization services toindividualsexiting homelessness into permanent housingwhodo not have ongoing case managementsupports.
• Screen for risk factors that drive housing loss (i.e., arrears, conflict with household members, lease compliance issues, safety concerns, lack of income/benefits, unmet health needs).
• Identifyearly warning signs of destabilization and implement rapid problem-solving to address issues before they escalate.
• Complete home visits andassistparticipants in accessing community resources,scheduling,and attending appointments (transportation may berequired). Maintainaccuratecase records and collect information ina timelyand organized manner.
• Support applications and follow-up for benefits and income resources (e.g., SNAP, SSI/SSDI supports, MassHealth/insurance navigation, employment resources, etc.).
• Refer and coordinate access to health, behavioral health, substance use, legal, domestic violence, and other supportive services as needed.
• Provide coaching around tenancy readiness and stability (e.g., budgeting, lease compliance, communication with landlords/household members).
• Assistwith landlord/household mediation and problem-solving for issues such as guest policies and household agreements,noise/behavior complaints, building rule compliance, and repairrequests.
• Connect clients to housing retention and financial stabilization supports, prioritizing existing resources before flex funding (e.g., RAFT, utilityassistance, food programs).
• Provide structured follow-up (e.g., initial intensive engagement, then tapering contact as stability improves)and goal setting to ensure long-term tenancy sustainability.

Skills & Competencies:

• Empathy: Anunderstanding andempathyfor those dealing with homelessness and related issues.
• Professionalism:Maintainsthe highest level of professionalism in the delivery of services,building ofrelationships, collaboration with co-workers, and representation ofFather Bill’s &MainSpringwithin the organization and the community.
• Communication: Speaksappropriatelyin positiveand/or negativeconversations with supervisors, co-workers, volunteers,donorsandconstituents ; Articulates the goals of Father Bill’s &MainSpring.
• Record-Keeping: Routineclerical or record-keeping incidental to the essential responsibilities of the job(including, but not limited to, data entry and case file updates).
• Job Knowledge: Possessesthe practicalandtechnical knowledgerequiredon the job.
• Attendance: Acceptableoverall attendance record, consistently at work and on time.
• Reliability: Reliedupon regardingtask completion and follow-up.Follows instructions, responds to managementdirectionandsolicitsfeedback to improve performance.
• Initiative: Seeksout new assignments andis willing to be flexible with additional duties.
• Adherence toPolicy: Followssafety andworkplace expectations, regulations and processes as defined in the Employee Handbook.
• Work Ethic: Demonstratesa commitment to the Mission and adheres to the Operating Principles ofFather Bill’s &MainSpringand works as part of a team toward a common goal.

Other:

• Safety &Security: Activelypromotes and personally observes safety and securityprocedures anduses equipment and materials properly.
• Travel: Local travel may berequired. Valid driver’s license andgood drivingrecord required.
• Physical Demands:The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodationsunder the Americans with Disabilities Act (ADA)may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to verbally convey detailed information or important instructions or ideas accurately or quickly. Must be able to hear average or normal conversations and receive ordinaryinformation. Average visual acuity is necessary.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties as assigned may be part of the job.

Father Bill’s & MainSpring is an equal opportunity employer.