Housekeeping Supervisor

Position Summary The role of Housekeeping Supervisor is to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment. Responsibilities Ensure all operational and safety procedures are properly followed. Inspect and approve employees’ work performance. Supervise all guest complaints as they relate to the operation. Demonstrate leadership and provide training for all housekeeping and laundry employees. Communicate effectively and work as a team player. Meet goals and expectations as they relate to the overall department and hotel operation. Establish schedules, work assignments and supervise payroll‑related items. Supervise all Radisson training requirements for the department. Develop and train staff on all Radisson Operation Standards. Work a flexible schedule and multi‑task with housekeeping related tasks. Participate in the development and implementation of business strategies for the hotel aligned with Radisson’s mission, vision, values and strategies. Perform all shift checklist responsibilities and reporting requirements. Be familiar with hotel, departments, hours of operation and services of the hotel. Answer basic housekeeping related questions. Assist team with training, supplies and support to consistently provide quality guest rooms and public areas. Comply with federal, state and local laws. Properly maintain hotel keys and electronic cards (key control). Complete maintenance work orders and follow up accordingly. Supervise lost and found items in accordance with procedures. Inspect guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists. Maintain status reports for guest rooms and communicate effectively. Follow all guest room procedures including protocols with ‘do not disturb’ rooms. Actively participate in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ and Covid protocols. Participate in all departmental and hotel meetings. Participate in required training programs and supervise all housekeeping and laundry employees ensuring department completion. Run all housekeeping reports. Report any damage or hazards in the hotel. Report suspicious activity in hallways or in the hotel. Answer the housekeeping phone and handle or supervise guest requests. Consistently walk the hotel for inspection purposes and report accordingly. Manage the day‑to‑day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensure that rooms and public space areas are spotless and continually restocked and straightened. Participate in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals. Inspect rooms and public space areas continually. Determine appropriate staffing levels for forecasted business and schedule employees accordingly. Follow up providing employees with customer service, technical and safety training on an ongoing basis. Track inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc. Supervise the operation (and/or outsourced relationship) with the laundry. Monitor assigned departments with compliance to safety standards. Coordinate room availability with the front office. Develop and implement strategies and practices which support employee engagement. Communicate performance expectations and provide employees with ongoing feedback. Provide employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential. Perform other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests. Requirements / Skills Minimum one year in a supervisory or management housekeeping position required. High school diploma or GED required. Ability to collaborate effectively with other hotel employees and managers to ensure teamwork. Ability to communicate effectively. Strong organizational skills. Critical thinking skills. Problem‑solving ability. Ability to work a variable schedule. Operating Systems experience with Opera. Physical Demands May need to sit or stand for long periods of time. Proper lifting techniques required. Exertion up to 75 pounds of force occasionally and/or 50 pounds of force frequently. Ability to lift, carry, push, pull or otherwise move objects. Ability to use various equipment such as vacuum cleaners and buffers. Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. The position description is not intended to create, nor is it to be construed as, a contract of employment or a promise of employment. I understand that my employment is an “at‑will” relationship and may be terminated by either party at any time, with or without notice. Equal Opportunity Employer Choice Hotels International is an equal opportunity and affirmative action employer. Employment decisions are made without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug‑free and pre‑employment drug tests are required. Background checks are required before employment begins. We participate in E‑Verify and those who are ineligible to work in the United States will not be considered. #J-18808-Ljbffr