Customer Accounts Manager

Job Description

Job Description

Date posted: May 12, 2026

Pay: $16.00 - $17.00 per hour

Job description:

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.

As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking organizational, negotiation and persuasion skills are necessary.

Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work:

Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.

Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone

Sell customers on the benefits of timely lease agreement renewal payments

• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals

. Assist with merchandise returns and guest deliveries as directed by management

• Clean and certify merchandise in the Quality Assurance Center for all items personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

• Load, secure and protect product in company vehicle
• Safely operate company vehicle

. Any reasonable duties requested by management Requirements

United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record).

Must meet DOT requirements to obtain certification in required states (United States)

• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

. Two years of retail/customer service experience preferred

. High School diploma or equivalent preferred

. Excellent interpersonal and communication skills

. High energy with the ability to effectively perform all functions of the store and multitasking effectively

. Proper telephone etiquette

. Uphold the Aaron’s Brand and protect company assets

. Maintain a professional appearance

. Ability to work schedule of hours varying from 9 am to 7 pm

Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today. Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.

Job Type: Full-time

Salary: From $16.00 per hour

Expected hours: 40 per week

Benefits:

401(k)

Employee discount

Health insurance

On-the-job training

Opportunities for advancement

Paid time off

Paid training

Weekly day range:

Monday to Friday

Rotating weekends

Benefits:

401(k)

Dental insurance

Employee discount

Health insurance

Life insurance

On-the-job training

Paid time off

Paid training

Referral program

Vision insurance

Job Type: Full-time

Benefits:

• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

License/Certification:

• Drivers License (Required)

Ability to Commute:

• Bismarck, ND 58504 (Preferred)

Work Location: In person

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