Head of Stores, North America (Luxury Fashion)

Job Description

Head of Stores – North America

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Full-Time | Executive Leadership | New York, NY

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Salary: $175,000 - $210,000

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A globally recognized luxury fashion house is seeking a modern, progressive retail leader to oversee its North America stores organization. This role is ideal for an executive who blends operational rigor with cultural intelligence, brand storytelling, and a deep understanding of how physical retail must evolve to stay relevant.

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This is a transformative position with full ownership of the region’s store fleet, people strategy, client experience, and commercial performance. The right leader will bring fresh thinking, digital fluency, and a human-centered approach to building high-performing teams.

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The Opportunity

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You will shape the future of North American retail for a brand known for creativity, cultural impact, and boundary-pushing design. This role requires a leader who can modernize store operations, elevate talent, and create an environment where clients feel connected to the brand’s world — not just its products.

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What You’ll Lead

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Retail Strategy & Performance

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• Own the North America retail P&L, driving sustainable growth across full-price and outlet channels
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• Build and execute a progressive retail strategy that blends experience, community, and commerce
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• Partner with global leadership to align regional initiatives with brand vision and long-term goals
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• Leverage data, client insights, and market trends to inform decision-making and store optimization
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People Leadership & Culture

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• Lead, mentor, and inspire a diverse team of store directors and field leaders
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• Build a culture rooted in accountability, creativity, and emotional intelligence
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• Modernize talent development programs to attract, retain, and grow next-generation retail leaders
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• Champion inclusion, representation, and psychological safety across the store network
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Client Experience & Brand Expression

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• Elevate the in-store experience through storytelling, service innovation, and community engagement
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• Ensure stores reflect the brand’s evolving aesthetic, values, and cultural point of view
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• Drive clienteling excellence and omnichannel integration to deepen loyalty and lifetime value
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• Partner with Marketing and VM to deliver immersive, editorial-quality retail moments
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Operational Excellence & Innovation

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• Modernize store operations with digital tools, streamlined processes, and future-forward systems
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• Strengthen inventory accuracy, shrink management, and operational compliance
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• Lead new store openings, remodels, and fleet transformation initiatives
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• Collaborate cross-functionally with Merchandising, Planning, HR, and Finance to ensure seamless execution
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Who You Are

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• 10–15+ years of progressive retail leadership experience within luxury, designer, or high-growth specialty retail
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• A modern operator who balances creativity with commercial discipline
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• A culture-builder who leads with empathy, clarity, and high expectations
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• Deeply fluent in omnichannel retail, digital tools, and clienteling platforms
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• Experienced managing multi-store regions with complex teams and diverse markets
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• Comfortable navigating ambiguity, driving change, and challenging outdated norms
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• A strategic thinker with a hands-on, sleeves-up approach when needed
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• Passionate about building teams, elevating talent, and creating meaningful client experiences
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Why This Role Matters

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The brand is entering a new era — one defined by cultural relevance, elevated retail experiences, and bold creative direction. The Head of Stores will be a key architect of that evolution, shaping how clients experience the brand across North America.