Oral Health Patient Care Representative (PCR-OH)

Job Description

Job Description

SCHS is a full-service, non-profit healthcare clinic serving the needs of the South Minneapolis community. Come make a difference in the lives of people every day while helping us achieve our mission: To improve the health of our patients and communities by delivering exceptional care, removing barriers, and promoting healthy lifestyles.

ROLE: This position exists to ensure efficient patient flow and excellent customer service, to provide clients with information regarding appointments and services and to ensure prompt collection of fees at the time of service.

JOB DUTIES:

• Answer the telephone during clinic hours, provide information and/or take messages as appropriate.
• Schedule and confirm oral health ap­point­ments; assure pa­tient flow is moving at required pace. Able to identify patient needs to ensure appropriate scheduling of appointments.
• At least 24 hours prior to patient appointment, ensure pre-visit process is followed.
• Greet patients and update registration information at time of visit; assist new patients, when necessary, in completing registration forms.
• Assign established charges to provider activities; total account balances and collect payments for services rendered at time of visit.
• Verify insurance information prior to visit and upon registration/check-in; identify opportunities when a patient may benefit from meeting with enabling services (Patient Advocate); assure charge sheet information is complete before turning over to billing clerk.
• Serve and participate as requested in staff meetings, continuous quality improvement, and other process development opportunities within the organization.
• Ensure that the front office area and lobby are kept clean and orderly.

• Assist with other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Confidence, professional judgment, and grace under pressure.
• Works well both independently and as part of a team.
• Exceptional customer service and communication skills.
• Flexibility--nimble in response to an evolving workload.
• Ability to exhibit good rapport with clients of varying ethnic backgrounds and socio-economic status.
• Ability to work in a fast-paced environment and manage multiple tasks without feeling overwhelmed.
• Excellent time management and organizational skills.
• Attention to detail.
• Commitment to the SCHS mission and staff values.

MINIMUM QUALIFICATIONS:

• Training as a dental assistant or receptionist and experience in scheduling oral health care appointments.
• Epic software experience preferred.
• Bilingual (English/Spanish or Somali) preferred.
• Good computer skills.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

This position operates in a professional medical clinic environment. The role routinely uses standard office equipment.

Physical demands include:

• Maintain a stationary position for extended periods while performing essential job duties.
• Occasional movement throughout the clinic, including moving between different areas to perform essential duties.
• Rarely position oneself to retrieve items or perform certain tasks.
• Must be able to operate typical office equipment such as computers, fax machines, copiers, and telephones.
• Requires effective verbal and written communication skills to interact with team members, clients, or patients and to complete necessary documentation.
• Move items within the clinic (e.g., supplies, equipment) weighing up to 20 lbs short distances of 10 yards or less.
• This position may require interaction with individuals who have communicable illnesses, which may pose a risk of exposure to infectious diseases.
• Must be able to recognize and respond to potential signs of alcohol impairment or disruptive behavior through appropriate sensory or observational means.
• Continuously works in an environment with frequent interruptions, multiple competing demands, and time-sensitive patient care responsibilities with patients who may be experiencing acute medical, behavioral health, or emotional distress.

Reasonable accommodations can be made for qualified individuals with disabilities to enable them to perform the essential functions of the role.