Location Manager

Station ManagerLocation: Bedford ParkPay Range: $23.00 - $26.44/hour ( $47,840 - $55,000/year)Knowledge And SkillsAbility to learn and understand the function of selected emissions control devicesAbility to work independentlyGood communication skills, both written and verbalExcellent interpersonal, time management and teambuilding skillsCommitment to providing outstanding customer service and satisfactionProficient in the use of Microsoft Word, Excel, and OutlookAble to stoop, bend, and reachAble to work in extreme weather conditionsEducation And Work ExperienceHigh school diploma required with some college preferred or equivalent combination of education and experience2-5 years of supervisory or management experience is required, preferably with full-time and part-time hourly staff.Previous vehicle inspection experience is preferredValid driver's license and good driving recordDuties And ResponsibilitiesManage and coordinate the operation of the station within budget, and in accordance with established policies and procedures, while promoting exceptional customer service. This includes:Ensuring that all customer complaints and damage claims are documented and appropriately resolvedPrepare and submit administrative reports in a timely manner.Ensuring station complies with all safety requirements in accordance with the company's Incident and Accident Reporting Procedures.Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasksManage station remitter and voucher programs and ensure that all funds are accounted for and properly reconciled which includes:Receive and properly secure remitter certificate inventoryProcess remitter transactions – debit, credit, voids and refundsProvides training on station remitter program – including how to use the remitter application and payment processing terminalProvide for manpower needs of the station by leading and managing staff members. This includes:Creating a working environment that generates high employee morale and productivityScheduling, assigning, and directing work to meet performance standards and contract requirementsSelecting, coaching, training, and managing performance of team.Evaluating employees by providing constructive feedback, counseling and documenting appropriately.Conducting new hire and annual performance reviews in established timeframesPerform waiver inspections on all applicable vehicles, and grant waivers according to IEPA guidelinesMaintain compliance to all quality assurance standards and associated proceduresTravel to other stations to provide management and staffing support as needed