Program Manager

Summary

This position is located in the PASSPORT AGENCY/Charlotte NC. This position serves as a Program Manager with a working title of Director and contributes toward the the directorates policy guidance efforts by leading the Passport Agency.

TO LEARN MORE ABOUT CONCULAR AFFAIRS VISIT: as the Agency/Center Director and fourth-level supervisor over the adjudication staff assigned to the agency/center.

• Develops strategies for maintaining appropriate performance levels in support of agency/center goals and initiatives.
• Serves as CA representative on the Federal Executive Board and represents the Department on various other interagency boards and committees.
• Implements effective compliance with procedural requirements policies and regulations as imposed by other agencies tasked with national security.
• Analyzes and interprets broad directives and oversees the administration of laws and regulations governing nationality as related to passport eligibility.
• Establishes program objectives priorities and required resources to plan and direct the document integrity and anti-fraud program within the assigned agency/center.

Requirements

Conditions of employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Top Secret security clearance.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below you MUST submit a copy of your college transcript with your application.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions per 5CFR 300 Subpart F.

Applicants must have 1 year of specialized experience equivalent to the GS-14 level in the Federal service which provided the applicant with the particular knowledge skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:

Experience planning direction oversight and evaluation of a broad range of highly specialized passport adjudication issuance and/or production services carried out by the assigned passport agency/center.

Experience exercising the full range of supervisory responsibilities and authorities associated with accomplishing the functional responsibilities of the agency/center.

Experience directing and reviewing results of studies of internal functions used to evaluate productivity quality workload and compliance with applicable laws and regulations.

Experience serving as a representative for the Department on various interagency boards and/or committees.

There is no substitute of education for specialized experience for the GS-15 position.

In addition applicants experience must also demonstrate that the candidate possesses the following qualities:

• Ability to assign review and supervise the work of others;
• Objectivity and fairness in judging people on their ability and situations on the facts and circumstances;
• Ability to adjust to change work pressures or difficult situations without undue stress;
• Willingness to consider new ideas or divergent points of view; and
• Capacity to see the job through.

Education

Education requirements do not apply to this vacancy announcement.

Additional information

• To request a reasonable accommodation foradditionaltime on thetimed sections of theassessment pleasesubmityour request using the Request a Reasonable Accommodation button within theAssessment Application.

  Forall otherreasonable accommodationsat the U.S. Department of State please contact the Office of Accessibility and Accommodations(OAA)at .

  OAAis responsible forreviewing andadjudicatingreasonable accommodation(RA)requests for the Assessment Battery being usedfor this following applies to all RA requests:

  • RA requestscoveradditionaltime on timed sections only.

  • Applicantssubmittinga RA request MUST attach supporting medical documentation signed by a licensed treatingmedical provider. The documentation should describe the nature severity and expected duration of the conditionidentifythe relevant medical condition or diagnosis and explain the basis for the requested extension. RA requests that do notcontainsupporting medical documentation attachmentsatthetime ofinitialrequest may be subject to further review.

  • Note:the following documents do not on their own qualify for automatic approval oftheRA request:Schedule A letters VA benefits lettersorSSA letters.

  • Applicants MUSTsubmittheir application before the vacancy closes even if pending anaccommodationdecision.

  • Applicants are encouraged to carefully follow instructions related to medical documentation provided in the vacancy announcement prior to beginning the RA process.

  • Applicants will have 48 hours after their RA request isadjudicatedto complete the assessment generated after the allottedtimeframewill not be admissible and the applicant will not be considered further for the vacancy.

  • If a different type of RA is needed please contact OAA directly at .

• If eligible situational telework agreements may be permitted with supervisory approval.
• Multiple positions may be filled from this announcement. If eligible applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.
• Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP):View OPMs CTAP & ICTAP eligibilitywebsite for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority be considered Well-Qualified applicants must: score an85 or above meet Minimum Qualifications and demonstrateproficiencyin some but notall major aspects of the position.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

IC