Mobile Associate - Retail Sales

Job Overview Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the retail experience are continuously evolving. They immerse themselves in significant connections with customers, building new and deepening existing relationships. They continuously build expertise in uncovering customer needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role; new associates work with their team and proactively build skills and proficiencies in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training. Job Responsibilities Build proficiency related to serving and selling to our customers while providing a world‑class customer experience and building loyalty, helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store; exploring individual needs and providing hands‑on demonstrations of the latest technology in‑store; side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love, including unique accessories and cutting‑edge IoT devices; approaching service and sales needs with composure, integrity and compassion. Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate how coverage stacks up and how T‑Mobile plans let customers live unlimited, feel the love, stay connected and go further; complete training on the T‑Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources; make the most of their time on shift, consistently seeking out information between customers and learning about innovations in wireless and technology. Establish relationships with and partner with T‑Mobile employees across channels, including business and customer service to collectivly own the customer experience and resolve issues, creating a seamless, run‑around‑free environment; successfully identify and handoff small business leads; support team initiatives and create an inclusive environment. Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience, retail environment preferred (Required) Knowledge, Skills and Abilities Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required) Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required) Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required) Effective at balancing customer needs and performance goals. (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Required: No DOT Regulated Position: No Safety Sensitive Position: No Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Since all employees are owners, every employee at T‑Mobile is eligible for an annual stock grant. At T‑Mobile, our benefits exemplify the spirit of One Team, Together. Full and part‑time employees have access to the same benefits when eligible. We cover all bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays totalling about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually, paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T‑Mobile’s amazing benefits, check out T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io‑mobile.com or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr