Service Technician II

Ott Service Technician

The primary role of this position is to provide high-quality repair and preventative maintenance services for all Ott brands equipment supported through the Service Center. This position may involve mentoring and guidance of the Service Technician I staff member(s).

Essential Functions:

• Use established work instructions to provide repair, calibration, certification and preventative maintenance services for all Ott brands equipment within customer chosen deadlines.
• Determine the amount to bill for service within a framework of charges using computerized service systems.
• Maintain high quality of service by being detail oriented and by making proactive improvements in day-to-day functions.
• Provide input to new product design teams as assigned.
• Accurate inventory management.
• Working directly in ERP to manage, quote, bill, and track service orders
• Provide technical assistance as needed to customers, Marketing, Service Tech I, Operations, Inside Sales, R&D and technician advisors.
• Manage daily SQDIP functions.

Additional Functions:

• Provide technical training on Ott and applications to internal and external customers.
• Domestic travel with potential for international travel as needed
• Other functions may include but are not limited to shipping and receiving service orders, managing inventory, assisting with rentals, participating in VES events to improve daily work and personal development, assisting advisors with customer communication, answering support questions.
• Other duties as assigned by manager

Education, Background and Skill Requirements

• Two-year technical degree in electronics or equivalent working experience.
• Proven customer interaction skills
• Team oriented
• Good computer skills
• Mechanical aptitude
• Ability to work independently and prioritize work.
• Ability to work safely around electrical and mechanical hazards
• Willingness to work with products returned from industrial and wastewater sites (protective inoculations available).
• Availability for travel as required.

Physical Requirements: Service Environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to reach with hands and arms. The employee is constantly required to sit. The employee may occasionally squat, turn/twist, or reach. The employee is constantly using hands to: finger, handle, feel or operate objects, and computer keyboards. The employee is occasionally required to walk, stand, climb, balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell.

The employee may occasionally lift, carry, push or pull up to 75 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment may consist of an indoor, work or home office environment with good ventilation, adequate lighting and low noise levels and/or subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, oils, extreme temperatures and work space restrictions while working in the field.

Employees may be required to wear proper Personal Protective Equipment (PPE) while working in the field which may include: eye and hearing protection, protective smock, steel toe shoes, gloves, hard hats, or face shields.

The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Pre-employment testing is required for this position.

Ott is an equal opportunity employer.

Compensation range for this role is $22.00 - $26.00 USD per hour.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.