Management and Program Analyst

Summary

As a Management and Program Analyst at the GS-0343-9/11, you will be part of HR Solutions, Office of Personnel Management. If selected, you will work with Data Analysts, Software Engineers, Account Managers, Agency Customers and leadership to discover customer

needs, document requirements, and design and test Federal HRIT products supporting Core HCM and USA Staffing.

Learn more about this agency

Duties

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• Evaluate customer goals, problems, or questions to design products that meet their Core HCM or USA Staffing needs.
• Serve as a liaison between stakeholders and OPM product managers to ensure system requirements are accurately captured and implemented in the HCM or USA Staffing platform.
• Identify and document user story acceptance criteria that can be understood by testers and engineering teams.
• Contribute to user story progression through multiple stages of the software lifecycle (e.g., requirements development, planning, development, testing, deployment, implementation) to meet customer needs.
• Consult with current and potential customer agencies to identify their needs and translate them into user stories and test cases for system documentation.
• Conduct functional, regression, and user acceptance testing (UAT) to validate system behavior against requirements.
• Research Tier 2 help desk issues and respond to customer inquiries.
• Contribute to the development of meaningful user support content.
• Innovate new solutions in the Federal HR space to balance user, agency and government-wide needs and priorities.

Requirements

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Conditions of employment

• Must be a U.S. Citizen or National
• Males born after 12-31-59 must be registered or exempt from Selective Service (see
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Candidates will not be hired based on their race, sex, color, religion, or national origin
• Complete the initial online assessment and USAHire Assessment
• You will be required to report to an OPM assigned office
• This position is eligible for inclusion in the bargaining unit
  
  
  • If the duty station is finalized in the Washington, DC metropolitan area, employees in this position will be represented by the American Federation of Government Employees (AFGE) Local 32. (BU Code - 2286)
  • If the duty station is finalized outside of the Washington, DC metropolitan area, this position will not be represented by a bargaining unit. (BU Code - 7777)

Qualifications

To be found qualified, your resume must clearly show experience that meets the Minimum Qualifications. For each position (paid or volunteer), include the months, years, and hours worked per week. One year of specialized experience equals 12 months at 40 hours per week (part-time hours are prorated). Experience listed without hours per week, or listed as "varies," will not receive credit.

To meet Minimum Qualifications for the GS-09, you must meet one of the following:

A. You must have at least one full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 grade level in the Federal service performing all of the following:

1. Assisting with projects to evaluate, implement, or improve business systems; AND
2. Supporting collaboration with stakeholders and technical staff to gather and document business requirements; AND
3. Assisting with testing activities in support of system implementations or enhancements; AND
4. Documenting business processes, workflows, or functional requirements to support system improvements.

OR

B. Successfully completed a master's or equivalent graduate degree or two full years of progressively higher-level graduate education leading to such a degree, or LL.B. or J.D., if related. Such education must demonstrate the competencies necessary to do the work of this position. (Transcripts Required)

OR

C. You have the specialized experience as described in A, but less than one year; and I have more than one year but less than the required education in B. I have computed the percentage of the requirements that I meet, and the total is at least 100%. To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. The total percentage must equal at least 100% to qualify. (Transcripts Required)

To meet Minimum Qualifications for the GS-11, you must meet one of the following:

A. You must have at least one full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 grade level in the Federal service performing all of the following:

1. Coordinating or supporting projects to evaluate, implement, or improve business systems; AND
2. Collaborating with stakeholders and technical teams to gather, analyze, and document business requirements and functional specifications; AND
3. Planning and executing testing activities for system implementations or enhancements, including documenting results and identifying issues; AND
4. Analyzing and documenting business processes or workflows to recommend or support system improvements.

OR

B. Successfully completed a Ph.D. or equivalent doctoral degree OR at least three full academic years of progressively higher-level graduate education leading to such a degree OR LL.M. in a related field of study. (Transcripts Required)

OR

C. You may qualify if you have less than the full amount of experience described in "A" and less than the amount of education described in "B" but have a combination of the type of experience described in "A" and the type of education described in "B" totaling 100% of the stated qualifications for this position. To determine your combination, first compute your experience as a percentage of the experience listed in "A" above; then determine your education as a percentage of the education listed in "B" above; then add the two percentages. The total percentages must equal at least 100%. Only graduate education in excess of one year (i.e., 18 semester hours) may be combined with experience under this standard. (Transcripts Required)

You must meet all qualification and eligibility requirements by the closing date of this announcement.

All Education must be accredited by an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accredited institutions recognized by the U.S. Department of Education. Applicants may verify accreditation at the following website: Accreditation. All education claimed by applicants will be verified by OPM accordingly.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.

Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit:

Additional information

Incentive payments may be considered.

This job opportunity announcement may be used to fill additional similar vacancies across OPM.

If you are unable to apply online and would like to request information about the Alternate Application process, please use the contact information at the bottom of this announcement.

Career Transition Assistance Programs : These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position (obtain score of 80 or higher on the assessments) and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit:

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

- your performance and conduct;

- the needs and interests of the agency;

- whether your continued employment would advance organizational goals of the agency or the Government; and

- whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.