Luxury Sales Specialist

Luxury Sales Specialist Luxury Sales Specialist operates as a brand ambassador who focuses on providing exceptional customer service and information on our vehicles with the objective of educating our customers on our products. Requirements and Qualifications 2 years of sales experience in the high-end luxury industry (clothing, jewelry, auto, etc.) Passion for providing exceptional customer experience with excellent customer service skills, and a desire to deliver top-notch customer service principles and practices Positive, enthusiastic, and passionate about the automotive industry High level of proficiency and knowledge of computers, mobile devices, smartphones, and software applications (esp. MS Office, Google Docs, etc.) Experience with CRM applications (Salesforce) desired Technologically savvy with the ability to easily maneuver and troubleshoot vehicle technology features Strong professionalism and personal presentation Strong sense of teamwork with the ability to also work independently and efficiently Great attention to detail, highly organized, and excellent verbal, written, and interpersonal communication skills Ability to work evening hours, weekends, and holidays Must have a valid Driver License and be insurable Duties and Responsibilities Be the ambassador for the brand and O'GARA - greet and welcome all customers entering the showroom, assist with controlling the customer flow and traffic, offer beverage service Deliver exceptional customer service - engage, educate, and excite prospective customers on the brand, vehicles, promotions, and events Tour the customer around the showroom and exterior lot showcase and highlight the vehicles and merchandise, introduce to key personnel, and discuss current and upcoming promotions and events Become the subject matter expert - attend required training classes and sales meetings; obtain the necessary training for factory certification and product knowledge for each model; be up-to-date with any brand and company communication as well as any vehicle alerts, recalls, etc., and help effectively communicate information to involved parties; master all respective brand products - models, stats, price ranges, years, colors, vehicle optionality, and brand competition Utilize the brand, CRM databases, and tools to achieve and exceed target CRM goals (as set by management) for outbound phone calls, emails, texts, written communication, appointments, follow-ups, and test drives Ensure all new and current customer contact information and interactions are entered and/or updated into the CRM database promptly Gather basic information to elegantly "hand over" and introduce/transition the customer to sales team, skillfully utilize the "up system" for sales team Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual and store (vehicle and merchandise) sales, and KPI targets set by management Tour and educate customers before and during test drives; ensure all required protocols, policies, procedures, and safety precautions are followed on all test drives Present management all offers made by customers to purchase vehicles; assist with compiling all information necessary to complete the deal Communicate and work with Porters to prepare and stage vehicles in advance of any scheduled appointments or deliveries; for deliveries ensure all keys, accessories, etc. are prepared and ready for the customer, prepare and coordinate for the reveal ceremony On deliveries, execute customer documents; tour, educate, and highlight customers on vehicle functions, highlight vehicle features and functions; assist customer with setting up all personal vehicle preferences and sync mobile devices; partner with management to deliver an exceptional customer experience through gifting, meals, photos/videos, etc. Assist customer with troubleshooting vehicle technology features, provide house-call service for customers in the immediate area (as needed) Promote brand, company, vehicles, and events thru company social media accounts Attend on-site and off-site brand and company events as scheduled by management Effectively work and communicate across all departments (Finance, Service, Parts, Preowned, Marketing, etc.) Participate in opening/closing showroom procedures Perform additional responsibilities as assigned by Managers Benefits Health, dental, and vision coverage for employee 401k Plan Paid time off Paid training, growth opportunities Employee vehicle purchase plans Discounts on products and services Long-term job security Compensation: minimum wage plus commission We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status. #J-18808-Ljbffr O'GARA Westlake Village