Skip Trace Agent

Position Summary The Repossession Skip Trace Agent is responsible for locating delinquent borrowers and collateral (e.g., vehicles, equipment) for recovery through advanced skip tracing techniques. This role requires strong investigative skills, attention to detail, and proficiency with skip tracing tools and databases. The specialist works closely with recovery agents, collection teams, and legal departments to facilitate successful repossession efforts in compliance with federal, state, and company regulations. Los Angeles, CA |On-site role Position Summary The Repossession Skip Trace Agent is responsible for locating delinquent borrowers and collateral (e.g., vehicles, equipment) for recovery through advanced skip tracing techniques. This role requires strong investigative skills, attention to detail, and proficiency with skip tracing tools and databases. The specialist works closely with recovery agents, collection teams, and legal departments to facilitate successful repossession efforts in compliance with federal, state, and company regulations. Key Responsibilities Use skip tracing databases, public records, and investigative tools to locate individuals and/or collateral. Verify and analyze information to confirm accuracy of addresses, employment, relatives, and associates. Maintain accurate, detailed case files with all efforts, contacts, and findings. Communicate findings with repossession agents and coordinate recovery efforts. Work closely with internal departments to support recovery and minimize losses. Follow all applicable laws and regulations, including FDCPA, GLBA, FCRA, and privacy guidelines. Perform outbound calls and emails to references, employers, and known contacts when appropriate and compliant. Identify patterns or trends that may indicate location strategies for hard-to-find accounts. Maintain productivity, compliance, and quality metrics as defined by department standards. Assist in updating and maintaining skip tracing software tools and lead sources. Required Qualifications High school diploma or equivalent; associate or bachelor’s degree preferred. Minimum 1–2 years of experience in skip tracing, collections, repossession, or related field. Proficient with skip tracing tools (e.g., TLOxp, LexisNexis, Clear, IDI CORE, etc.) Strong computer and internet research skills. Knowledge of FDCPA, FCRA, and repossession laws. Excellent written and verbal communication skills. Strong analytical, problem-solving, and investigative skills. Ability to manage multiple accounts and meet deadlines in a fast-paced environment. High level of integrity, discretion, and professionalism. Preferred Skills Experience working with recovery management software (e.g., RDN, DRN). Bilingual (Spanish/English) a plus. Prior law enforcement, private investigation, or repo industry experience beneficial. Work Environment & Schedule Standard office hours; some flexibility may be required depending on case urgency. May involve working nights or weekends to contact hard-to-reach individuals. Remote or hybrid options may be available depending on company policy. Compensation Hourly salary range: $18.47 to $19 based on experience The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable Full Time Benefits Medical, Dental, and Vision benefits Life Insurance and Long-term disability plans Flexible Spending Account 401K matching Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching Wellness Programs Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) Career Path Opportunities Discounts on Parks, Museums, Movie Tickets, and Attractions Annual Flu Shot Paid Vacations Days Paid Sick days Paid holidays Rental Car Discounts, Dell Member Purchase Program UKG Wallet ACKNOWLEDGMENTS We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization. #J-18808-Ljbffr