Assoc Specialist Customer Supply Chain (Hybrid/Remote)

This job is with Altria, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Together We Innovate. Together We Change.

Are you a problem‑solver who loves keeping things moving? We’re on the lookout for an enthusiastic Associate Specialist, Customer Supply Chain, to join our Customer Solutions team in the Richmond, VA area. If you’re a results‑driven teammate with a passion for delivering exceptional service, this could be the perfect opportunity for you.

As part of the Customer Supply Chain organization, you’ll help elevate the service and value we deliver to our Direct Customers, Logistics Partners and Field Sales. In this role, you’ll connect with key parts of the Altria supply chain, making a real impact by supporting the customers we serve.

This is a hybrid position that requires employees to work onsite Tuesday through Thursday each week.

What you will own and drive:

• Continuous Improvement: Identify opportunities to streamline processes and enhance performance through proactive problem-solving and innovation.
• Customer Relationships: Develop and grow relationships with Direct Customers and AGDC Field Sales.

Key Responsibilities: 

• Build a strong understanding of AGDC’s end‑to‑end supply chain operations and actively apply this knowledge to support our customers effectively.
• Drive value for direct customers by understanding their ordering patterns and inventory needs — and proposing smart, creative distribution solutions that meet business and regulatory requirements.
• Use our Customer Relationship Management (CRM) to log and track customer interactions, analyze the data to surface trends, and drive actions that remove pain points across the supply chain.
• Partner daily with Direct Customers and AGDC Field Sales via phone and email to resolve complex business issues in a timely, high‑quality manner.
• Own service exception management by digging into details, identifying the root cause, and determining the best path forward.
• Develop strong, collaborative relationships with Direct Customers, Field Sales, 3rd‑party vendors, and Altria operating and service companies to create solutions.
• Update SAP order management system to manage customer order activity with accuracy and attention to detail.
• Identify and champion opportunities for optimization of AGDC’s finished goods distribution network, systems, and order-to-cash processes.

What we want you to have:

• Bachelor’s degree required; Business Management with a focus in Supply Chain or Logistics preferred
• Ability to balance multiple priorities in a dynamic, changing environment, using strong judgment and critical thinking to navigate uncertainty.
• Confident and curious when engaging across multiple organizational levels, asking thoughtful questions to fully understand issues and drive alignment.
• Strong verbal and written communication skills, with the ability to articulate insights clearly and structure thinking in an organized, disciplined way.
• Problem solving and analytical capabilities to identify root problems and continuously improve processes.
• Proven ability to build strong, positive working relationships and contribute as a supportive, reliable teammate in a collaborative environment.
• Proficient in Microsoft Office with experience using CRM platforms (e.g., Salesforce, Microsoft Dynamics, SAP CRM) and a demonstrated ability to quickly learn new technologies.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $72,900.00 - $107,100.00.

Why You’ll Love Building Your Career at Altria

At Altria, we believe a great career starts with feeling supported — both at work and in life. Here’s what you’ll find here:

• Work where life works for you —  with flexible and remote options that fit your world, not the other way around.
• Own your time  — start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully
• A place where you belong  — where your ideas are welcomed, your growth is encouraged, and your impact is real
• Get recognized for your work – annual merit increases and performance bonus
• A future you can count on  — 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary
• Help with your goals  — get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends
• Support for what matters most — comprehensive medical, dental, and vision coverage for you and your family
• Celebrating your milestones  — paid parental and bonding leave for life’s biggest moments.
• Wellness that goes beyond work  — programs that care for your whole well-being at whatever stage you are in your life
• A culture that gives back  — paid volunteer days and a shared commitment to making a difference

At Altria, we offer more than benefits — we offer a career that fits your life, rewards your ambition, and celebrates your impact.