Lead Director - Mobile Engineering

Role Description

At CVS Health, we put people first, not just the millions of members we serve, but the teams who build the technology that supports them. As a Lead Director - Mobile Engineering, you’ll lead high-impact engineering teams responsible for delivering reliable, accessible, and scalable digital experiences that help people navigate their health with confidence.

This role blends strategic leadership, technical judgment, and people-first management. You’ll partner closely with Product, Design, Architecture, and other Mobile and Web teams to deliver outcomes, not just output, while building an environment where engineers can do the best work of their careers.

The mobile experiences you help deliver will directly impact how millions of people access care, understand their benefits, and make informed decisions about their health. This role is an opportunity to shape not just technology, but the way teams work together with empathy, clarity, and purpose.

Role Overview:

• Responsible for leading multiple mobile engineering teams across multiple product portfolios.
• Own delivery, technical quality, and team health.
• Help shape longer-term strategy and execution across the broader digital ecosystem.
• Operate at both the systems level (org design, capacity planning, risk management) and the human level (coaching leaders, building trust, and developing talent).
• Comfort navigating ambiguity, cross-team dependencies, and complex delivery environments, especially during high-stakes moments like Open Enrollment.

What You’ll Do:

• Lead and develop engineering managers and staff level engineers, fostering a culture of trust, accountability, and continuous improvement.
• Own delivery outcomes for mobile initiatives, ensuring commitments are based on realistic capacity, clear dependencies, and sound technical plans.
• Partner closely with Product and Design leaders to align on priorities, scope, and sequencing - translating strategy into executable plans.
• Guide technical direction across our tech stack (e.g., Jetpack Compose, Kotlin, SwiftUI, Swift), balancing innovation with stability.
• Drive operational excellence through strategic planning, observability, security, and post-incident learning.
• Anticipate and manage delivery risk, especially in complex, cross-team environments with shared services and dependencies.
• Support hiring, onboarding, and talent development, while ensuring teams are structured to scale sustainably.
• Represent mobile engineering in executive and cross-functional forums, communicating clearly, calmly, and with credibility.
• Champion inclusive, accessible, and member-centric digital experiences that align with CVS Health values.

Qualifications

• 10+ years of experience in software engineering, including building and delivering modern mobile applications.
• 5+ years of experience partnering with Product, Design, and Platform teams in large, matrixed organizations.

Requirements

• Demonstrated ability to balance technical excellence, delivery accountability, and people leadership.
• Comfort operating with ambiguity and evolving priorities, while maintaining clarity for your teams.
• Experience evaluating, adopting, and scaling emerging technologies, including AI-enabled tools and capabilities, to improve engineering productivity, product quality, and team effectiveness.
• Strong communication skills, with the ability to explain complex topics to both technical and non-technical audiences.
• Experience working in regulated or highly available environments (e.g., healthcare, finance, large-scale consumer platforms).
• Experience supporting large-scale redesigns, platform modernization, engineering processes, and system optimization.
• Familiarity with observability, experimentation, and feature flagging tools.
• Passion for mentorship, leadership development, and building inclusive teams.
• Excellent collaboration skills required to ideate solutions that are sufficient and feasible to both the business leads and the technical teams.
• Exceptional organizational, analytical, problem-solving, strategic thinking, and time management abilities.
• Experience with optimization skills to improve performance, scalability, and usability of our applications.
• Open-minded to new ideas & approaches, and ability to implement the ideas using various technologies.
• A self-starter that is naturally inquisitive.
• Experience with agile development, SAFe Agile experienced preferred.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.