Operations Lead

This position is for a client of Everson Talent. Everson Talent is seeking an Operations Lead for a full-time opportunity with a growing company in the Food & Beverages industry. This is a great opportunity for someone looking to join and grow with a fast-moving company, take ownership of the daily operations, and bring valued industry experience to the founding team! Role Description: Own daily operations across the warehouse and route map. Make sure standards are met every day, in every location (i.e. 30+). Manage and coach the operations team (currently a growing team of pickers and route drivers). Reinforce service quality, safety, and our company’s high standard. Serve as the primary escalation point for the team. Triage issues remotely first, deploy in person when needed. Cover route driving, picking, or warehouse work yourself when the business requires it. This includes filling in for a sick driver, picking when a picker calls out, or driving a half route until we hire the next driver. Own substitution decisions when warehouse stock is short. Know the individual markets well enough to call the right swap for that market. Troubleshoot equipment, payment systems, and AI camera systems in the field. Document fixes for the SOP library. Build relationships with property managers and building staff so the company is seen as a valued amenity, not a vendor. Cover the on-call customer service line on weekends and after hours. Respond to texts and calls from properties and residents with urgency and professionalism. Partner with leadership on operational improvements, performance trends, and the build-out of the operating playbook. Qualifications: 3+ years of experience in operations, route management, warehouse management, multi-unit retail, or premium grocery operations. Direct people management and leadership experience required. Excellent problem-solving skills. Strong written and verbal communication skills. Tech savvy. Experience in vending or micro-markets preferred. #J-18808-Ljbffr