Operations Manager

Description

Description

Element Vacation Homes is currently seeking an organized, detail-oriented Operations Manager to join our team. Our systems are pretty good but we need you to make them even better. This position wears many hats including:

• End-to-End Operations : Manage property readiness, guest satisfaction, and brand standards across all operations departments
• Leadership & Team Building : Guide, train, and motivate a cross-functional team to deliver excellence every day
• Elevated Experiences : Create memorable stays through concierge services, showcase-ready homes, and prompt issue resolution

This is a pivotal ground floor role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.

About Element Vacation Homes

Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.

Requirements

Some of What You'll be Doing

• Direct day-to-day operations, ensuring smooth departmental coordination while upholding brand standards and keeping the team informed on products, services, policies, and local knowledge
• Complete ownership of overall condition of properties, conducting detailed arrival/departure inspections, maintaining showcase-ready standards, and ensuring all electronics, arcades, appliances, and amenities function perfectly * Fair warning: our standards are pretty high
• Lead, recruit, train and support a diverse operations team spanning housekeeping to maintenance while fostering strong vendor relationships
• Ensure VIPs, owners, repeat guests, and media visitors receive an exceptional experience, including executing concierge services to enhance their stay
• Seamlessly onboard new properties into program including creating initial punch list, accepting deliveries, assembly tasks, staging, and other logistical tasks ensuring all deadlines are kept
• Forecast and schedule tasks for smooth operations, oversee seasonal maintenance, and respond swiftly to emergencies and guest issues
• Accurately report/log key information and actively engage with online feedback
• Participate in after-hours management duties and attend scheduled meetings
• Tackle additional projects as requested

What You Need

• Progressive experience in vacation rental or hotel operations
• Proven leadership with strong time management, communication, and organizational skills
• Out of the box thinker & aggressive problem solver - you don't let anything stand in your way - no excuses
• Team player, we all wear many hats
• Exceptional social & people skills - you'll need to be able to make sincere connections with guests, potential guests, community members, owners and vendors
• Ability to work independently under pressure, prioritize tasks, and handle a fast-paced environment with a sense of urgency
• Meticulous attention to detail
• Basic maintenance abilities
• Reliable transportation & flexible schedule - weekends & holidays required
• Ability to lift up to 50 lbs.

What You Get

• We offer a competitive benefits package
• We offer a 401k to our employees and increase our 401k match each year.
• We offer many Sec 125 cafeteria plan benefits to our full-time employees to choose from, including: Dental, Vision, Life Insurance, Disability, Long Term Care, and Accident.
• We offer a competitive Paid Time Off policy. All new employees will earn fifteen days of paid leave per year.
• Paid holidays and a floating holiday as well!