Account Manager

The Company


Founded in 2012, What If Media Group is an award-winning performance marketing company that enables the world's leading brands to acquire valuable new customers at scale. By leveraging data-driven engagement and re-engagement strategies across multiple marketing channels, and utilizing insights based on millions of consumer ad interactions each day, WIMG delivers cost-effective and profitable performance marketing solutions that extend lifetime value and maximize ROI. Headquartered in Fort Lee, New Jersey, WIMG is a multi-year honoree of both the Inc. 5000 list of the fastest growing private companies in America and Crain's Fast 50, which recognizes the New York area's most rapidly expanding companies based on revenue.


The Role


We are looking for an Account Manager to work in a hybrid role based out of our Boca Raton office. As an Account Manager, you will work closely with key accounts, partnering with our clients to optimize and evolve their retention and loyalty marketing programs. You'll be a key member of the Client Services team, responsible for client satisfaction by providing exceptional servicing, thought leadership and execution. You'll be responsible for building and nurturing healthy client relationships, client retention and growth, developing new opportunities, and facilitating services across the site sales and site ops teams. This is an ideal opportunity for an ambitious marketing professional who is looking for a 'hands-on' role. You must be skilled at execution perfection and a focus on detail. This role also needs to drive effectiveness in a results-based environment with data and an analytical approach to guide decision-making.

Responsibilities

• Be the "connector" between WIMG and the client in order to maintain and grow the business relationship.
• Learn and understand client business challenges and goals and navigate complex client relationships.
• Facilitate strong working relationships among internal resources across all teams that are engaged to support the work you need delivered.
• Day-to-day main contact on all client projects.
• Participate in all aspects of business development, including identifying opportunities and executing our clients' marketing strategies.
• Work closely with our ops and analytics teams to provide strategic marketing consulting service to new and existing clients.
• Build out project timelines and ensure teams (internal and client) adhere to deadlines.
• Wear multiple hats, manage multiple clients, project tasks, timelines, and deliverables.
• Work from our Boca Raton office 2-3 days per week.

Education & Experience

• Typically requires a BS/BA or associate degree, but not mandatory.
• Excellent communication and interpersonal skills.
• Proven track record of client relationship management.
• Keen eye for detail.
• Strong at rapport building.
• Proven expertise driving client strategy.
• Team player.
• Self-motivated and able to work under pressure and timeline.
• Adept at problem solving.
• Project management experience is a plus.

Tools We Use (Nice to Have)

• Asana
• Looker
• Everflow
• Zuul
• Guru
• Slack
• Salesforce

What If Media Group is an Equal Opportunity Employer. We provide employees with a competitive salary and bonus plan, as well as generous medical, dental, vision, & 401k plans. By seeking employment with the company, applicants agree to the Privacy Notice. We look forward to hearing from you!