Patient Coordinator / Front Desk Receptionist (Future Office Manager Opportunity)

Patient Coordinator/Front Desk Receptionist

Are you looking for more than just a front desk position? Are you searching for a dental family that values kindness, teamwork, and creating amazing experiences for children and parents?

At Dallas Kids Smiles Dentistry, we believe every child deserves a positive dental experience and every family deserves exceptional customer service. We are a brand-new pediatric dental practice dedicated to providing compassionate, patient-centered care in a fun, welcoming, and modern environment.

We are currently looking for a bubbly, outgoing, and highly motivated Patient Coordinator/Front Desk Receptionist to become one of the foundational team members of our growing practice. This position offers an exciting opportunity for the right candidate to grow into an Office Manager/Operations Manager role as the practice expands.

The ideal candidate is someone who genuinely enjoys working with children and families, has outstanding communication skills, and takes pride in creating an exceptional patient experience from the moment families walk through our doors.

What We're Looking For:

• 1+ years of dental front office or patient coordinator experience preferred
• Pediatric dental experience is a plus but not required
• Bilingual (English/Spanish) preferred but not required
• Excellent verbal and written communication skills
• Positive attitude with a high-energy and welcoming personality
• Strong customer service and relationship-building skills
• Organized, dependable, and detail-oriented
• Comfortable discussing treatment recommendations, financial arrangements, and insurance benefits
• Team-oriented with a willingness to help wherever needed
• Desire to grow professionally and take on increasing leadership responsibilities over time

Responsibilities:

Patient Experience

• Welcome patients and families with a smile and create a positive first impression
• Check patients in and out efficiently and accurately
• Verify patient information and obtain insurance documentation when necessary
• Ensure all paperwork, forms, and consents are completed properly
• Maintain a clean, organized, and inviting reception area

Scheduling and Communication

• Schedule appointments accurately and efficiently
• Confirm appointments and manage schedule changes
• Handle incoming and outgoing phone calls professionally
• Communicate with families via phone, text, and email
• Help optimize the schedule to maximize patient flow and efficiency

Insurance and Financial Coordination

• Verify insurance benefits and eligibility
• Present treatment plans confidently and professionally
• Discuss financial arrangements and answer insurance-related questions
• Collect patient balances and payments when appropriate
• Help families understand their treatment options and next steps

Administrative Duties

• Maintain patient records and documentation
• Assist with reports and office metrics as needed
• Support office systems and workflows
• Collaborate closely with the clinical team to provide exceptional patient care

What We Offer:

• Competitive compensation based on experience
• Paid Time Off
• Medical insurance
• Employee dental benefits
• Opportunities for continuing education and professional development
• Leadership growth opportunities
• The chance to help build a brand-new pediatric dental practice from the ground up
• A supportive, positive, and team-oriented culture

If you're someone who loves helping people, thrives in a fast-paced environment, and wants to grow with an exciting new pediatric dental practice, we would love to meet you.

Join us as we create smiles, build confidence, and make dental visits something children actually look forward to.