Quality Program Manager

Quality Program Manager

Imagine being at the forefront of Apple's next groundbreaking product launch, ensuring that every detail exceeds the expectations of millions of users worldwide. At Product System Quality (PSQ), we serve as Apple's quality guardians, validating every new hardware product, its related software, and overall user experience before it reaches customers. Our organization drives comprehensive quality assurance across Apple's product ecosystem by implementing rigorous testing processes and quality validation throughout the entire product development lifecycle. As part of PSQ's Quality Program Management team, you'll coordinate and drive the essential quality processes that transform product concepts into exceptional customer experiences. This role places you at the center of cross-functional collaboration, where you'll develop testing strategies, manage critical validation timelines, and ensure our quality teams have the resources needed to deliver outstanding results. You'll advocate for the customer in every decision, navigate complex technical challenges, and play a key role in bringing Apple's innovative hardware and accessories to market with the quality excellence our customers expect. Come join our team of creative QPMs that shape quality for Apple products millions of people rely on every day!

As a Quality Program Manager you will lead large cross functional QE efforts, test plan development, highlight program risks, support strategic mitigation planning while weighing trade-offs and drive cross-functional alignment with Product Design, Human Interface Devices (HID), Software, and many more teams through all development cycles.

• Organize org wide QE efforts and represent quality at a high level. This includes facilitating systems test plan reviews, cross-functional core meetings, hosting various executive reviews before product release and leading the customer feedback effort post launch
• Applying technical knowledge and expertise in hardware technologies to ensure full test coverage across multiple QE orgs and drive issues to fix
• Collaborate effectively with cross-functional teams throughout the hardware and software development period to ensure the organization is informed of key product updates, build over build changes, and equipped with the necessary development hardware for validation.
• Prepare and deliver presentations including one-page reviews, program updates to leadership, and executive summaries
• Presenting project status at various forums and providing overall validation status through e-mail reporting

• Bachelor's degree in any Engineering field
• 3 years of experience in quality program management
• Experience driving multi-functional efforts across major technical fields (SW/HW/QA) and proficient in systematic risk analysis and prioritization
• Experienced working in technical project leadership in hardware/consumer devices and ability to learn new technologies quickly
• Experienced in quality engineering initiatives applying QA principles and analyzing quality metrics (KPI, Customer Impact, Fix Risk, Reproducibility rate
• Demonstrated ability to process multiple data sources into program health reports and executive summaries with crisp status and actionable insights.
• Experience delivering crisp updates on technical and engineering issues at the appropriate level for each audience to influence technical direction and decisions.

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Self-starter with the ability to work independently and as part of a team
• Experience with project planning tools
• Proficient in applying AI-powered tools to streamline tasks and improve output quality

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,600 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis.