Director, Content Design

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job influences executive-level decisions regarding content strategies and user experience. They establish the overall business strategy for content design, We’re looking for a content design leader who thinks in systems and can shape how customers understand and navigate our products. You’ll lead the strategy for product voice, language, terminology, and information architecture across experiences, creating a coherent system rather than optimizing one screen at a time.

You’ll build the standards, shared lexicon, reusable content patterns, and governance that enable teams to create clear, consistent experiences at scale. As a people leader, you’ll grow a high-performing content design team, establish a strong bar for craft, and help content designers focus their work where it can have the greatest customer and business impact.

Job Description:

Essential Responsibilities:

• Develop and articulate clear functional strategy and objectives in alignment with content and design strategy and that enhances user experience within digital products and applications


• Negotiate with and influence decision-making reaching the senior executive level


• Identify and resolve unique situations of substantial significance in field of content design expertise or knowledge


• Allocate resources, responsibly and apply creativity to problem analysis and resolution in complicated and/or novel situations


• Provide support, coaching and guidance to others


• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Minimum Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

• Define and evolve a systems-level content design strategy spanning product voice, terminology