Call Center Representative

Call Center Representative

Rancho Cordova, CA

Pay Range: $20.00 - $22.00 per hour depending on experience + bonus/commission eligibility

You enjoy fast-paced environments, appreciate clear expectations, and take pride in getting the details right while helping customers.

Talking with people comes naturally to you. Some customers want someone who takes charge and guide them toward a solution, while others simply want someone patient who listens. You're comfortable adjusting your communication style based on the situation and keeping conversations productive and positive.

You also enjoy the rhythm of a call-driven environment. When the phone rings, you're ready to jump in and help. A steady flow of calls keeps the day moving, and helping customers quickly and efficiently is something you take pride in.

At the same time, you value structure and clarity. Well-defined processes, clear expectations, and accurate documentation help you perform at your best and ensure nothing gets missed for the customer or the team.

In this role, you'll serve as the first point of contact for customers calling in for support or service. Your ability to respond quickly, communicate clearly, and capture accurate information helps ensure customers receive the help they need while keeping the team organized and informed.

At Bonney, our Customer Service Representatives are the first voice our customers hear and that matters. We've spent over 40 years building a reputation Sacramento homeowners trust, and that reputation is built on every interaction. If you enjoy helping people and want to be part of a team where your role truly makes an impact, we'd like to talk.

What Will You Do?

• Answer inbound calls, assist customers, and explain services clearly and confidently
• Make outbound calls to schedule appointments, follow up, and generate interest in services
• Build rapport with customers while identifying needs and opportunities
• Accurately enter and update customer information in Service Titan
• Document interactions and ensure all details are captured for follow-up
• Work with your team to pass along qualified opportunities and support daily goals
• Perform other duties as assigned by the needs of the Company

What Do You Need?

• 1+ years of experience in a customer service or call center role
• High school diploma or equivalent
• Ability to type while speaking with customers
• Previous experience with in/outbound calling or appointment setting is a plus
• Excellent communication skills: clear, warm, and easy to talk to
• Ability to stay focused and positive in a fast-paced, high-volume environment
• Strong problem-solving skills and a goal-oriented mindset
• Comfortable working in Service Titan or similar operating systems
• Self-motivated, and dependable

What's In It For You?

• Medical, Dental, and Vision plans for you and your family
• Vacation Pay, Sick Pay, and Holiday Pay including a floating holiday
• 401(k) Retirement Plan with company match up to 4%
• Life insurance and accident insurance
• Special Program Options: FSA & EAP
• Referral Bonuses, Loan Program, and Employee Discounts Program
• Ongoing Training for your Professional Development & Life Skills Courses
• Fun company sponsored events with lots of giveaways
• Working in a energetic, collaborative, and fun environment

About Bonney
For over 40 years, Bonney Plumbing, Electrical, Heating and Air has been one of Sacramento's most trusted names in home services. We hold an A+ rating from the Better Business Bureau and have been named a Sacramento Business Journal Best Place to Work. We are committed to taking care of our customers and taking care of the people on our team.

Being part of the Bonney team is more than just a job. Whether you are just starting your career or looking for a place to grow long term, this is that place.

Pay Range: $20 - $22 per hour