Product Manager

Job Summary The Product Marketing Manager will own positioning, messaging, and narrative for RyderShare. This role will shape how we articulate product value to the market, support launches and revenue enablement to ensure our external messaging and documentation reflect a cohesive product story. This is a high‑ownership role at the intersection of Product, Sales, and Customer Success. Writing, documentation, and visual assets are execution tools – the core responsibility is strategic product translation and market‑facing clarity. Responsibilities Own RyderShare positioning framework and messaging pillars across customer segments and use cases. Partner with Product to influence roadmap narrative and ensure market‑facing clarity before launches. Translate RyderShare features into customer‑friendly narratives and feature‑to‑benefit mapping. Support launches and releases by producing the content package: customer announcements, internal launch notes, sales talk tracks, and FAQ updates. Create and maintain RyderShare enablement assets such as pitch decks, one‑pagers, battle cards, ROI/value tools, talk tracks, and training materials. Deliver training sessions and onboarding content for Sales and Customer Success Teams. Ensure product documentation reflects consistent positioning, clarity, and customer value narrative. Write and maintain help center articles, FAQs, how‑to guides, and product documentation that reduce support dependency. Collaborate with Product Managers, Engineering, Support, and CS to validate accuracy and keep documentation aligned with releases. Establish lightweight documentation standards: templates, voice/tone guidelines, article taxonomy, and definition of done tied to releases. Design and format sales collateral, product one‑pagers, pitch decks, and training materials with clean, on‑brand visuals. Create simple visual assets used in knowledge base content such as annotated screenshots, diagrams, icons, and feature callouts. Produce reusable templates for decks, docs, and help maintain a consistent visual identity. Support basic multimedia content needs such as storyboard support, scripts, or copy for product overview videos. Ensure adherence to SLAs and participate in reporting metrics for ticket performance and resolution trends. Perform other duties as assigned. Skills and Abilities Comfortable in Figma, Canva, Adobe, and PowerPoint. Required Qualifications Bachelor’s Degree in Marketing, Communication, or Advertising. 5+ years in Product Marketing, Technical Content, or hybrid PMM roles. 5+ years partnering directly with PMs and Engineering to shape messaging. 5+ years B2B SaaS or technology‑enabled platform experience. Travel: 10–20%. Benefits Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options. Paid time off is available for vacation, illness, bereavement, family, and parental leave, and the company offers a tax‑advantaged 401(k) retirement savings plan. EEO Statement Ryder is proud to be an Equal Opportunity Employer and a Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. #J-18808-Ljbffr